on 18-01-2021 14:04
HP help line have advised after trying all sorts that the issue the problem could be Virgins and have asked me to have Virgin......"separate frequencies to 2.4 GHz and 5 GHz and open the necessary ports for you. Those ports are TCP and UDP Ports: 45222 & 45223, 80, 5353, 5358, 5222, 5223, 5357, 3702, 443, 427, 8080, 209, 1900, 5298, 5350, 5351. Also, please deactivate firewall of the router."...... no idea what this means and its impossible to speak to Virgin!!!!
on 06-10-2021 17:17
With due respect I have advised not working for me
So not sure as to why you keep mentioning it works for you
How does they help me?
on 06-10-2021 18:40
on 04-11-2021 18:54
on 07-12-2021 09:56
Please can I have an update on this issue
on 06-01-2022 16:56
Hi
I am experiencing a similar issue and have had several lengthy sessions with HP to no avail, they have now instructed me to contacty virgin with the same message as seen within this tforum ie, ports and firewall.
Did you ever get your printer problem resolved ?
regards
Richard
06-01-2022 17:09 - edited 06-01-2022 17:10
looks like HP is off line cant add my printer but after a long wait its working
on 06-01-2022 17:13
on 06-01-2022 17:24
on 06-01-2022 18:11
Hi,
No I did not
Still waiting for help in this matter.
on 07-01-2022 10:35
Hi,
Has any solution to this been found yet?
Thanks
Alex