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HP Printer Issue - Instant Ink

jonwood007
Joining in

 

HP help line have advised after trying all sorts that the issue the problem could be Virgins and have asked me to have Virgin......"separate frequencies to 2.4 GHz and 5 GHz and open the necessary ports for you. Those ports are TCP and UDP Ports: 45222 & 45223, 80, 5353, 5358, 5222, 5223, 5357, 3702, 443, 427, 8080, 209, 1900, 5298, 5350, 5351. Also, please deactivate firewall of the router."...... no idea what this means and its impossible to speak to Virgin!!!!

68 REPLIES 68

Pari
On our wavelength

With due respect I have advised not working for me

So not sure as to why you keep mentioning it works for you 

How does they help me?

legacy1
Alessandro Volta
Ok do some checks in cmd

nslookup hermes.instantink.com

get tracetcp
https://simulatedsimian.github.io/tracetcp.html#downloads
run
tracetcp 52.45.222.126:443
and
tracetcp 52.22.38.138:443

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Pari
On our wavelength
Hi,

I have now tried to install the above app many times but does not work ( I have Windows 10 if helpful)

Pari
On our wavelength

Please can I have an update on this issue 

Hi

 

I am experiencing a similar issue and have had several lengthy sessions with HP to no avail, they have now instructed me to contacty virgin with the same message as seen within this tforum ie, ports and firewall.

 

Did you ever get your printer problem resolved ?

regards

Richard

looks like HP is off line cant add my printer but after a long wait its working

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Use HP Instant Ink here - no issues whatsoever

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi

Well its a long wait for the app to load here.
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Pari
On our wavelength

Hi,

No I did not 

Still waiting for help in this matter. 

 

Macdonaldalex
Joining in

Hi,

Has any solution to this been found yet?

Thanks

Alex