on 18-01-2021 14:04
HP help line have advised after trying all sorts that the issue the problem could be Virgins and have asked me to have Virgin......"separate frequencies to 2.4 GHz and 5 GHz and open the necessary ports for you. Those ports are TCP and UDP Ports: 45222 & 45223, 80, 5353, 5358, 5222, 5223, 5357, 3702, 443, 427, 8080, 209, 1900, 5298, 5350, 5351. Also, please deactivate firewall of the router."...... no idea what this means and its impossible to speak to Virgin!!!!
28-09-2021 18:39 - edited 28-09-2021 18:40
Well it was working now can't see Plan overview
on 28-09-2021 18:42
Like I said, flaky at the best of times……
on 29-09-2021 09:03
Same issue here
Reasonably technically inclined as well. Have rebooted router, checked pots, non blocked. Also connected via S4 extenders and without.
Please note, this was working very well for 1 year without any problems at all.
Sounds like there is something at Virgin blocking the connection, otherwise how comes so many are complaining at the sametime?
I remember when Twitter video were not working, that ended up being a Virgin issue in the end.
Please can this be looked into ASAP as my children need access to the printer for school homwork.
Thanks Pari.
29-09-2021 12:40 - edited 29-09-2021 12:41
and its now working for me.
on 30-09-2021 07:15
Still not working any ideas as to how to fix it
on 04-10-2021 11:44
Really need a reply to this
Looks like there are many Virgin customers who cannot make use of Instank Ink and all at the sametime.
Thanks Pari.
on 04-10-2021 14:25
on 05-10-2021 14:15
Thanks Pari
This is very clearly a major problem at Virgins end again. Mine too was working absolutely fine since April 2020, then since beginning of September ‘offline’, trying to connect, trying to update…..yet i can see its on the network.
Still have the same problem today. Nothing has improved & we are desperately awaiting answers from Virgin Media on this Major fault.
on 05-10-2021 14:26
Still not working for me either
And no updates from Virgin either
on 06-10-2021 16:52