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EG1
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Message 41 of 61
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Re: Frequent '10 minute' outages in CB245*

“ a triple outage!”

Bonus points for that!

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VMCoopster
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Message 42 of 61
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Re: Frequent '10 minute' outages in CB245*

There was a VM engineer working at the cabinet on the corner of Long Lane and Thodays Close when I walked past around 2pm today.

He said they had replaced a piece of kit back back in the central Cambridge data-centre which I think was the 13:36-13:50 outage. He had been waiting around all morning to record an outage and missed the 13:18-13:24 outage.

He said there will be another outage later this afternoon, of about 15 minutes when he replaces the cable between the cabinet he was at and the one downstream of it (further down long lane)

As with other intermittent issues he could not give a fix ETA as they don't know which bit of kit is causing the problem until it gets replaced.

Fingers crossed they capture it or that their changes fix this.

 

ps the VM staff on here. Can you put in a good word on the ticket regarding the engineer as I could he was trying he best to identify and resolve the issue

mdc999
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Message 43 of 61
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Re: Frequent '10 minute' outages in CB245*

Add me to the list as well.

It's getting ridiculous, several repeated outages increasing in number since Christmas.

It' getting embarrassing constantly being disconnected from Webex meetings, Team & Miro sessions etc

VM should be offering those in the affected area compensation

Capture.JPG 

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nleaney
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Message 44 of 61
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Re: Frequent '10 minute' outages in CB245*

0% packet loss since Friday 23.00 🤞

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EG1
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Message 45 of 61
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Re: Frequent '10 minute' outages in CB245*

Now looking like it’s by the 19th rather than fixed now. Outages on Sunday evening and just now on Monday a.m. indicate it’s still a problem to resolve.

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nleaney
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Message 46 of 61
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Re: Frequent '10 minute' outages in CB245*

Yes.

Sunday 22.25-23.35 

Monday 08.40-08.55

😞

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stewartdb
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Message 47 of 61
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Re: Frequent '10 minute' outages in CB245*

... and another one ~10:30 to ~10:45.

Seems they were lulling us into a false sense of security over the weekend 😊

SB

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EG1
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Message 48 of 61
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Re: Frequent '10 minute' outages in CB245*


@stewartdb wrote:

... and another one ~10:30 to ~10:45.

Seems they were lulling us into a false sense of security over the weekend 😊

SB


No such risk on Monday with another mid afternoon outage to add to the list.

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VMCoopster
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Message 49 of 61
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Re: Frequent '10 minute' outages in CB245*

Four outages so far today! 😞

The VM engineers are at the junction box again until 4pm today(they tell me) hoping to catch the issue.

The one question they have that they cannot get a straight answer for is does this outage affected TV over VM?

If one of the others on here has TV and can say for definite if and how this affect the TV can you pop down to the engineers and give them this message. They say by knowing this they can rule out half the kit that may be a problem

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EG1
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Message 50 of 61
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Re: Frequent '10 minute' outages in CB245*

I don’t use Virgin TV so can’t confirm either way. There have been lots of comments about the broadband/wifi service locally on Nextdoor site. I don’t recall any mentioning the TV service at all. So I’m tempted to say not.

Surely though, after this length of time of outages and customer contact into Virgin, they’d know if people were complaining about the TV service too and would share with the engineers. 

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