on 03-03-2023 12:35
Could someone give guidance on how to fully factory reset my virgin router and then update to latest firmware. I don't think my router has ever had an update. And I suspect malware is a factor. Please advise.
on 03-03-2023 12:38
Hold the reset button for 60 sec and that will do a full reset
on 03-03-2023 12:49
For reference our Hub 3 has taken updates over time and is now at Software (firmware) 9.1.2208.100
If you suspect a malware issue for the a Windows computer try : https://www.malwarebytes.com/
on 03-03-2023 14:38
Hey Client62
My goal is to reset and then update to the latest software, manually if possible. Also does the link you provided help with malware on the router itself? Thanks.
03-03-2023 15:20 - edited 03-03-2023 15:29
You can factory reset the Hub and it will be updated by an overnight by a software push. No manual software update options exist.
The link is for PC software malware.
If you have a malware issue the Hub is not going to be the concern.