on 03-03-2023 12:35
Could someone give guidance on how to fully factory reset my virgin router and then update to latest firmware. I don't think my router has ever had an update. And I suspect malware is a factor. Please advise.
on 03-03-2023 12:38
Hold the reset button for 60 sec and that will do a full reset
on 03-03-2023 12:49
For reference our Hub 3 has taken updates over time and is now at Software (firmware) 9.1.2208.100
If you suspect a malware issue for the a Windows computer try : https://www.malwarebytes.com/
on 03-03-2023 14:38
My goal is to reset and then update to the latest software, manually if possible. Also does the link you provided help with malware on the router itself? Thanks.
03-03-2023 15:20 - edited 03-03-2023 15:29
You can factory reset the Hub and it will be updated by an overnight by a software push. No manual software update options exist.
The link is for PC software malware.
If you have a malware issue the Hub is not going to be the concern.