on 24-02-2023 21:05
Hi, VM router (hub 4) has been flashing red light since today. I have tried a reboot on it by switching it off the wall but the problem still persist. I have only started using this service barely a month to start experiencing this. I need assistance for this.
on 24-02-2023 22:03
It means you have no connection to the VM network.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 27-02-2023 14:26
Thank you for your post and welcome to the community.
I'm very sorry to hear about your hub.
I have taken a look on our side and it looks as though you have already been able to speak with the team regarding this.
Please do let us know if you need any further assistance.