on 19-03-2023 14:07
Hi everyone!
Not sure how this happened, but the lid of my external Virgin Media box has somehow fallen off and I can no longer locate it.
I'm assuming this has happened to other people as well, so was wondering if Virgin Media can ship me a new cover for me to install myself, or whether an engineer will need to come out instead?
Thanks in advance!
Andy
Answered! Go to Answer
on 19-03-2023 14:11
on 19-03-2023 14:11
on 20-03-2023 17:47
Please see attached a photo. Thanks!
on 20-03-2023 17:54
Please see attached a photo. Thanks!
on 22-03-2023 19:14
Hello apearce1994.
Thanks for your first post and welcome to our Community.
Sorry to hear the cover has fallen off the omni box
I'd like to take a look into this for you and arrange a technician to pop round and fit a new cover for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 23-03-2023 13:16
Thanks for those details apearce1994.
All booked in for a technician to attend and replace the cover.
The time and date has been sent by Private message.
Gareth_L