I have reported three times about an exposed cable on the path outside my house, and each time, I was told that an engineer would fix it. Unfortunately, it hasn't been fixed yet. I am not sure if the cable belongs to me or my neighbour because it is situated in the centre of a joined wall. Nevertheless, it needs to be re-shielded. So it would be great if somebody could finally get an engineer out.
Thank you for reaching out to us here on the Community.
I am very sorry to hear there is a cable exposed out side of your property and apologise for any delays in getting this resolved.
Can you please provide pictures of the exposed cable?
I think you're thinking about the wall box that's connected to my house. This is on the pavement outside my house 100% supposed to be protecting one of Virgin Media's cables..
Like i stated before I'm not sure if it's my cable or next doors regardless it needs fixing.
Thanks for confirming @Kerrigoonaz 😊 Just to confirm, if this attached to your property or your neighbours. If it is yours we can PM you to take some details and send a technician to fix this. If not, your neighbours would need to contact us to arrange a technician visit for their account.
Let us know.
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