Hi Hayley,
It wasn't fixed on the 28th!! They sent out the wrong engineer on the 26th and told me that a different engineer would come on the 27th. That didn't happen and after calling several times I was told someone would call me..... No one did.
On the 28th I received an email saying it was fixed when it wasn't but it fell just as we were going into the 3rd working day of the fault not being fixed and it was convenient they closed it when they had pointed the below out in the mail they sent:
We think holding our hands up when things go wrong is just as important as getting them right in the first place. That’s why you’ll see a credit on your next bill to make up for this. The credit you get will be £8 per day, for every day’s delay that was our fault, starting 2 full working days after you reported it to us. Your bill will show a breakdown of the credit.
So on the 28th I rang back again and complained and was told an engineer was coming today (30th) to fix the issue. He has just been and fixed the issue so it begs the question will I be credited for the fact that this issue has gone on for 6 days in today?
Cheers,
Paul