Hi everyone,
I am hoping you may be able to help/ advise as to what my next steps should be in our current situation.
We had an engineering appointment booked for Saturday 8-12 and the engineer was a no-show. This was rebooked for today 12-4 however once again this looks to have been cancelled. I called up VM but nobody could see these appointment or tell me why they were actually cancelled.
I am rebooked tomorrow 8-12, is this likely just to be the same issue again when the engineer never appears? We have had intermittent internet for at least a month now and the red light on our hub will not go off for love nor money.
Also, I can only assume based on the VM website we would be entitled to compensation for both the failed visits. I’ve not heard anything regarding this but now sure if I am required to do anything.
Any help/ tips would be massively appreciated.
Update- it seems that tomorrows appointment may now also be cancelled. I’m honestly not sure what we can even do that this point?
