on 14-12-2022 01:22
Been having dropouts for the past couple of days after midnight.
Checked the modem noticed upstream issues.
Which I believe is indictive of a mainline issue.
Not sure where the fault lies.
Unfortunately support via customer services hasn't yielded much help.
They just said they would monitor it and let techs know.
13/12/2022 08:00:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2022 02:22:38 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2022 02:22:34 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2022 02:22:34 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2022 19:14:42 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2022 00:15:17 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2022 00:10:12 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2022 00:10:12 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 19:40:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:27 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:24 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:23 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:12 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Answered! Go to Answer
on 15-12-2022 13:34
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 120 | 0 |
2 | Locked | 38.6 | 100 | 0 |
3 | Locked | 38.9 | 107 | 0 |
4 | Locked | 38.6 | 102 | 0 |
5 | Locked | 38.6 | 88 | 0 |
6 | Locked | 38.6 | 92 | 0 |
7 | Locked | 38.6 | 73 | 0 |
8 | Locked | 38.6 | 91 | 0 |
9 | Locked | 38.6 | 105 | 0 |
10 | Locked | 38.9 | 83 | 0 |
11 | Locked | 38.9 | 71 | 0 |
12 | Locked | 38.6 | 91 | 0 |
13 | Locked | 38.6 | 91 | 0 |
14 | Locked | 38.9 | 73 | 0 |
15 | Locked | 38.6 | 121 | 0 |
16 | Locked | 38.9 | 96 | 0 |
17 | Locked | 38.6 | 96 | 0 |
18 | Locked | 38.9 | 89 | 0 |
19 | Locked | 38.9 | 109 | 0 |
20 | Locked | 38.9 | 130 | 74 |
21 | Locked | 38.9 | 81 | 0 |
22 | Locked | 38.6 | 96 | 0 |
23 | Locked | 38.9 | 73 | 0 |
24 | Locked | 38.9 | 111 | 0 |
on 15-12-2022 13:35
Now getting post rs errors.
on 15-12-2022 13:44
@Anonymous wrote:Now getting post rs errors.
You will if the Intermittent Issue is still ongoing. Is it?
on 15-12-2022 13:52
Seems so. This issue has been going on for a week.
15-12-2022 14:20 - edited 15-12-2022 15:06
VM is sending us a new hub.
on 15-12-2022 15:25
17-12-2022 17:38 - edited 17-12-2022 17:56
Hub 4 delivered, rep stated 5 but oh well.
Upstream is slightly hotter this time round with the same cable and attenuator.
May reboot in a day or so to see what changes if anything.
Probably not by much, still waiting on my new attenuator delivery.
To replace my old broken 6db, at the moment running with the 3db.
on 17-12-2022 17:40
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 5.800003 | 38.983261 | QAM256 | 25 |
6 | 178750000 | 3.299999 | 38.605377 | QAM256 | 6 |
7 | 186750000 | 3.599998 | 38.605377 | QAM256 | 7 |
8 | 194750000 | 3.799999 | 38.605377 | QAM256 | 8 |
9 | 202750000 | 4.000000 | 38.605377 | QAM256 | 9 |
10 | 210750000 | 4.300003 | 38.605377 | QAM256 | 10 |
11 | 218750000 | 4.500000 | 38.605377 | QAM256 | 11 |
12 | 226750000 | 4.699997 | 38.983261 | QAM256 | 12 |
13 | 234750000 | 5.199997 | 38.605377 | QAM256 | 13 |
14 | 242750000 | 5.599998 | 38.605377 | QAM256 | 14 |
15 | 250750000 | 5.699997 | 38.983261 | QAM256 | 15 |
16 | 258750000 | 6.300003 | 38.983261 | QAM256 | 16 |
17 | 266750000 | 6.000000 | 38.605377 | QAM256 | 17 |
18 | 274750000 | 5.099998 | 38.605377 | QAM256 | 18 |
19 | 282750000 | 5.199997 | 38.983261 | QAM256 | 19 |
20 | 290750000 | 5.300003 | 38.983261 | QAM256 | 20 |
21 | 298750000 | 5.900002 | 38.605377 | QAM256 | 21 |
22 | 306750000 | 6.099998 | 38.983261 | QAM256 | 22 |
23 | 314750000 | 6.000000 | 38.983261 | QAM256 | 23 |
24 | 322750000 | 6.099998 | 38.605377 | QAM256 | 24 |
26 | 338750000 | 6.199997 | 38.983261 | QAM256 | 26 |
27 | 346750000 | 6.400002 | 38.983261 | QAM256 | 27 |
28 | 354750000 | 6.199997 | 38.983261 | QAM256 | 28 |
29 | 362750000 | 6.500000 | 38.605377 | QAM256 | 29 |
30 | 370750000 | 6.900002 | 38.983261 | QAM256 | 30 |
31 | 378750000 | 7.099998 | 38.983261 | QAM256 | 31 |
32 | 386750000 | 7.000000 | 38.983261 | QAM256 | 32 |
34 | 394750000 | 7.099998 | 38.605377 | QAM256 | 34 |
35 | 402750000 | 7.000000 | 38.605377 | QAM256 | 35 |
36 | 410750000 | 7.500000 | 38.983261 | QAM256 | 36 |
37 | 418750000 | 7.400002 | 38.983261 | QAM256 | 37 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.605377 | 4 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.983261 | 4 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.605377 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.605377 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 38.605377 | 0 | 0 |
35 | Locked | 38.605377 | 0 | 0 |
36 | Locked | 38.983261 | 6 | 0 |
37 | Locked | 38.983261 | 7 | 0 |
33 | 94 | 4K | 1840 | QAM4096 | 424 |
33 | Locked | 40 | 5.9 | 258680 | 0 |
on 17-12-2022 17:40
1 | 39400000 | 52.520599 | 5120 KSym/sec | 64QAM | 2 |
2 | 46200000 | 51.770599 | 5120 KSym/sec | 64QAM | 1 |
3 | 25800000 | 53.770599 | 5120 KSym/sec | 64QAM | 4 |
4 | 32600000 | 53.020599 | 5120 KSym/sec | 64QAM | 3 |
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 17-12-2022 17:57
Oh it's a hub 4 not 5.
Yet rep said it would be 5 oh well.