10-05-2023 12:26 - edited 10-05-2023 12:28
Hi virgin
Again im not convinced the upstream channels are not working right saw all channels drop to 32 QAM and come on to check today loads of t3 errors and again to noise has hit the downstream to when this happened.
and last night on the pc internet brower kept freezing and not responding to after the t3 error working ok
also why is the upstream channel always changing in the erorr logs?
0 | 49600000 | 43.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 43 | 5120 | QAM 64 | 2 |
2 | 36600000 | 42.8 | 5120 | QAM 64 | 3 |
3 | 30100000 | 42.8 | 5120 | QAM 64 | 4 |
4 | 23600000 | 41.8 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 17 | 0 |
1 | ATDMA | 0 | 0 | 18 | 0 |
2 | ATDMA | 0 | 0 | 17 | 0 |
3 | ATDMA | 0 | 0 | 16 | 0 |
4 | ATDMA | 0 | 0 | 16 | 0 |
1 | 331000000 | 5.6 | 40 | QAM 256 | 25 |
2 | 139000000 | 6.3 | 39 | QAM 256 | 1 |
3 | 147000000 | 6.2 | 39 | QAM 256 | 2 |
4 | 155000000 | 6.2 | 39 | QAM 256 | 3 |
5 | 163000000 | 6.2 | 39 | QAM 256 | 4 |
6 | 171000000 | 5.8 | 40 | QAM 256 | 5 |
7 | 179000000 | 5.4 | 40 | QAM 256 | 6 |
8 | 187000000 | 5.3 | 40 | QAM 256 | 7 |
9 | 195000000 | 5.3 | 40 | QAM 256 | 8 |
10 | 203000000 | 5.1 | 40 | QAM 256 | 9 |
11 | 211000000 | 5.2 | 40 | QAM 256 | 10 |
12 | 219000000 | 5 | 39 | QAM 256 | 11 |
13 | 227000000 | 5 | 40 | QAM 256 | 12 |
14 | 235000000 | 4.9 | 40 | QAM 256 | 13 |
15 | 243000000 | 4.7 | 40 | QAM 256 | 14 |
16 | 251000000 | 4.4 | 40 | QAM 256 | 15 |
17 | 259000000 | 4.4 | 40 | QAM 256 | 16 |
18 | 267000000 | 4.8 | 40 | QAM 256 | 17 |
19 | 275000000 | 5.1 | 40 | QAM 256 | 18 |
20 | 283000000 | 5.3 | 40 | QAM 256 | 19 |
21 | 291000000 | 5.6 | 40 | QAM 256 | 20 |
22 | 299000000 | 5.8 | 40 | QAM 256 | 21 |
23 | 307000000 | 5.9 | 40 | QAM 256 | 22 |
24 | 315000000 | 5.9 | 40 | QAM 256 | 23 |
25 | 323000000 | 5.8 | 40 | QAM 256 | 24 |
26 | 339000000 | 5.7 | 40 | QAM 256 | 26 |
27 | 347000000 | 5.6 | 40 | QAM 256 | 27 |
28 | 355000000 | 5.5 | 40 | QAM 256 | 28 |
29 | 363000000 | 5.4 | 40 | QAM 256 | 29 |
30 | 371000000 | 4.9 | 40 | QAM 256 | 30 |
31 | 379000000 | 4.7 | 40 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 40 | 6 | 37 |
2 | Locked | 39 | 12 | 31 |
3 | Locked | 39 | 9 | 31 |
4 | Locked | 39 | 9 | 35 |
5 | Locked | 39 | 12 | 32 |
6 | Locked | 40 | 13 | 42 |
7 | Locked | 40 | 19 | 32 |
8 | Locked | 40 | 12 | 30 |
9 | Locked | 40 | 8 | 19 |
10 | Locked | 40 | 12 | 40 |
11 | Locked | 40 | 8 | 22 |
12 | Locked | 39 | 9 | 18 |
13 | Locked | 40 | 8 | 21 |
14 | Locked | 40 | 13 | 73 |
15 | Locked | 40 | 5 | 24 |
16 | Locked | 40 | 13 | 78 |
17 | Locked | 40 | 11 | 24 |
18 | Locked | 40 | 13 | 78 |
19 | Locked | 40 | 6 | 82 |
20 | Locked | 40 | 5 | 23 |
21 | Locked | 40 | 8 | 24 |
22 | Locked | 40 | 11 | 75 |
23 | Locked | 40 | 8 | 32 |
24 | Locked | 40 | 8 | 29 |
25 | Locked | 40 | 7 | 21 |
26 | Locked | 40 | 9 | 77 |
27 | Locked | 40 | 13 | 81 |
28 | Locked | 40 | 8 | 78 |
29 | Locked | 40 | 9 | 83 |
30 | Locked | 40 | 11 | 32 |
31 | Locked | 40 | 10 | 77 |
on 14-09-2023 07:38
Hi @RockerSBM
I would not hold it against you , I moved to Plusnet
Slower link, but reliable and constant , and a lot cheaper.
To me , reliability is way more important than a fast burst speed at 2 in the morning, and othertimes un reliable.
on 14-09-2023 18:16
Hey
Yeah i know what you mean but its full fibre im moving to 900 down 110 up and all the tv.
Has it being full fibre it should be alot more reliable and give me less latency for online gaming!
so after 17 years im waving goodbye to vm.
1. vm taking to long to upgrade they stuff to the network to get people on full fibre.
2. vm should do a stand alone modem
2. VM should have stayed with netgear and tivo its way better!
on 27-09-2023 20:38
Hey
see net went off last night and night b4
on 27-09-2023 22:41
Same problem affecting me too. Here are my logs from just today...
Network Log
27-09-2023 23:49:20 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 23:49:20 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 23:01:02 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 23:01:02 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 21:52:18 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 21:52:18 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 21:03:56 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 21:03:56 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 19:29:11 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 19:29:11 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 18:24:29 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 18:24:29 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:57:55 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 16:57:55 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:50:03 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 15:50:03 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 14:06:40 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 14:06:40 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 12:57:57 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 12:57:57 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 12:49:06 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 12:49:06 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 01:20:25 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 01:20:25 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 00:18:48 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 00:18:48 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-09-2023 00:52 - edited 28-09-2023 00:53
Hey
clearly upstreams faults and you have a lot more packet loss too.
27-09-2023 14:26:54 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 14:26:54 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 13:20:02 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 13:20:02 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 12:27:20 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 12:27:20 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:20 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:20 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:17 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
27-09-2023 04:42:11 | warning | Dynamic Range Window violation |
27-09-2023 04:42:11 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:11 | warning | Dynamic Range Window violation |
27-09-2023 04:42:11 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:11 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:11 | warning | Dynamic Range Window violation |
27-09-2023 04:42:11 | warning | Dynamic Range Window violation |
27-09-2023 04:42:11 | warning | Dynamic Range Window violation |
27-09-2023 04:42:11 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:11 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:11 | warning | Dynamic Range Window violation |
27-09-2023 04:42:11 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:11 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:06 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:03 | notice | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:42:00 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:41:58 | notice | Honoring MDD; IP provisioning mode = IPv4 |
27-09-2023 04:41:50 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-09-2023 04:41:32 | critical | Cable Modem Reboot via RG reboot command |
26-09-2023 04:40:09 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-09-2023 04:39:51 | critical | Cable Modem Reboot via RG reboot command |
18-09-2023 03:15:07 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
18-09-2023 03:14:50 | critical | Cable Modem Reboot due to power button reset |
on 30-09-2023 10:58
Hi @RockerSBM
Thanks for coming back to the thread.
We're sorry to hear of any issues with the broadband service.
I've done a system check and no issues are showing, all the levels are in spec (the SNR levels were out for a time but rectified at time of sending this).
I hope everything has been sorted but do pop back if you need further help.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 03-10-2023 22:40
WOW Virgin
HUB5 been updated at last! now showing 3.1 channels on the hub!
and now on 5 upstreams!
too little to late leaving in 10 days! but the network still showing signs of SNR DROPS
Channel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.0 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 5 |
DOCSIS 3.1 channels | 1 | 1 |
3.0 Downstream channels
1 | 371000000 | 4.6 | 40 | QAM 256 | 30 |
2 | 139000000 | 6.4 | 40 | QAM 256 | 1 |
3 | 147000000 | 6.2 | 40 | QAM 256 | 2 |
4 | 155000000 | 6.2 | 40 | QAM 256 | 3 |
5 | 163000000 | 6.1 | 40 | QAM 256 | 4 |
6 | 171000000 | 5.7 | 40 | QAM 256 | 5 |
7 | 179000000 | 5.2 | 40 | QAM 256 | 6 |
8 | 187000000 | 5.1 | 40 | QAM 256 | 7 |
9 | 195000000 | 5.2 | 40 | QAM 256 | 8 |
10 | 203000000 | 5.1 | 40 | QAM 256 | 9 |
11 | 211000000 | 5.2 | 40 | QAM 256 | 10 |
12 | 219000000 | 5.1 | 40 | QAM 256 | 11 |
13 | 227000000 | 5.1 | 40 | QAM 256 | 12 |
14 | 235000000 | 5.1 | 40 | QAM 256 | 13 |
15 | 243000000 | 5 | 40 | QAM 256 | 14 |
16 | 251000000 | 4.7 | 40 | QAM 256 | 15 |
17 | 259000000 | 4.9 | 40 | QAM 256 | 16 |
18 | 267000000 | 5.3 | 40 | QAM 256 | 17 |
19 | 275000000 | 5.7 | 40 | QAM 256 | 18 |
20 | 283000000 | 5.9 | 40 | QAM 256 | 19 |
21 | 291000000 | 6.2 | 40 | QAM 256 | 20 |
22 | 299000000 | 6.3 | 40 | QAM 256 | 21 |
23 | 307000000 | 6.4 | 40 | QAM 256 | 22 |
24 | 315000000 | 6.3 | 41 | QAM 256 | 23 |
25 | 323000000 | 6 | 40 | QAM 256 | 24 |
26 | 331000000 | 5.8 | 40 | QAM 256 | 25 |
27 | 339000000 | 5.8 | 40 | QAM 256 | 26 |
28 | 347000000 | 5.6 | 40 | QAM 256 | 27 |
29 | 355000000 | 5.4 | 40 | QAM 256 | 28 |
30 | 363000000 | 5.1 | 40 | QAM 256 | 29 |
31 | 379000000 | 4.3 | 40 | QAM 256 | 31 |
3.0 Downstream channels
1 | Locked | 40 | 0 | 0 |
2 | Locked | 40 | 0 | 0 |
3 | Locked | 40 | 6 | 0 |
4 | Locked | 40 | 0 | 0 |
5 | Locked | 40 | 2 | 0 |
6 | Locked | 40 | 0 | 0 |
7 | Locked | 40 | 0 | 0 |
8 | Locked | 40 | 0 | 0 |
9 | Locked | 40 | 0 | 0 |
10 | Locked | 40 | 2 | 0 |
11 | Locked | 40 | 1 | 0 |
12 | Locked | 40 | 1 | 0 |
13 | Locked | 40 | 1 | 0 |
14 | Locked | 40 | 0 | 0 |
15 | Locked | 40 | 0 | 0 |
16 | Locked | 40 | 1 | 0 |
17 | Locked | 40 | 2 | 0 |
18 | Locked | 40 | 1 | 0 |
19 | Locked | 40 | 1 | 0 |
20 | Locked | 40 | 1 | 0 |
21 | Locked | 40 | 0 | 0 |
22 | Locked | 40 | 0 | 0 |
23 | Locked | 40 | 0 | 0 |
24 | Locked | 41 | 0 | 0 |
25 | Locked | 40 | 0 | 0 |
26 | Locked | 40 | 0 | 0 |
27 | Locked | 40 | 1 | 0 |
28 | Locked | 40 | 0 | 0 |
29 | Locked | 40 | 0 | 0 |
30 | Locked | 40 | 0 | 0 |
31 | Locked | 40 | 0 | 0 |
3.1 Downstream channels
159 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
159 | Locked | 42 | 1.8 | 502764486 | 0 |
3.0 Upstream channels
0 | 49600000 | 42.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 42.5 | 5120 | QAM 64 | 2 |
2 | 36600000 | 42 | 5120 | QAM 64 | 3 |
3 | 30100000 | 42 | 5120 | QAM 64 | 4 |
4 | 23600000 | 41.5 | 5120 | QAM 64 | 5 |
3.0 Upstream channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
3.1 Upstream channels
6 | 10 | 37.0 | 2K | QAM 256 |
3.1 Upstream channels
6 | OFDMA | 200 | 74000000 | 0 | 0 |
04-10-2023 12:50 - edited 04-10-2023 12:53
Hey virgin
this is why i cant do anything with online gaming with noise on the 3.1 channels which ive said over and over again theres noise.
downstream loads of errors and post rs errors going up.
3.0 Downstream channels
1 | 371000000 | 4.2 | 40 | QAM 256 | 30 |
2 | 139000000 | 6 | 40 | QAM 256 | 1 |
3 | 147000000 | 5.9 | 39 | QAM 256 | 2 |
4 | 155000000 | 5.8 | 40 | QAM 256 | 3 |
5 | 163000000 | 5.8 | 40 | QAM 256 | 4 |
6 | 171000000 | 5.4 | 40 | QAM 256 | 5 |
7 | 179000000 | 4.9 | 40 | QAM 256 | 6 |
8 | 187000000 | 4.8 | 40 | QAM 256 | 7 |
9 | 195000000 | 4.9 | 40 | QAM 256 | 8 |
10 | 203000000 | 4.8 | 40 | QAM 256 | 9 |
11 | 211000000 | 4.9 | 40 | QAM 256 | 10 |
12 | 219000000 | 4.8 | 40 | QAM 256 | 11 |
13 | 227000000 | 4.8 | 40 | QAM 256 | 12 |
14 | 235000000 | 4.8 | 40 | QAM 256 | 13 |
15 | 243000000 | 4.6 | 40 | QAM 256 | 14 |
16 | 251000000 | 4.4 | 40 | QAM 256 | 15 |
17 | 259000000 | 4.5 | 40 | QAM 256 | 16 |
18 | 267000000 | 5 | 40 | QAM 256 | 17 |
19 | 275000000 | 5.3 | 40 | QAM 256 | 18 |
20 | 283000000 | 5.5 | 40 | QAM 256 | 19 |
21 | 291000000 | 5.8 | 40 | QAM 256 | 20 |
22 | 299000000 | 5.9 | 40 | QAM 256 | 21 |
23 | 307000000 | 6 | 41 | QAM 256 | 22 |
24 | 315000000 | 5.9 | 41 | QAM 256 | 23 |
25 | 323000000 | 5.6 | 40 | QAM 256 | 24 |
26 | 331000000 | 5.4 | 40 | QAM 256 | 25 |
27 | 339000000 | 5.4 | 40 | QAM 256 | 26 |
28 | 347000000 | 5.2 | 40 | QAM 256 | 27 |
29 | 355000000 | 5 | 40 | QAM 256 | 28 |
30 | 363000000 | 4.7 | 40 | QAM 256 | 29 |
31 | 379000000 | 3.9 | 40 | QAM 256 | 31 |
3.0 Downstream channels
1 | Locked | 40 | 0 | 0 |
2 | Locked | 40 | 0 | 0 |
3 | Locked | 39 | 0 | 0 |
4 | Locked | 40 | 0 | 0 |
5 | Locked | 40 | 0 | 0 |
6 | Locked | 40 | 0 | 0 |
7 | Locked | 40 | 0 | 0 |
8 | Locked | 40 | 0 | 0 |
9 | Locked | 40 | 0 | 0 |
10 | Locked | 40 | 0 | 0 |
11 | Locked | 40 | 0 | 0 |
12 | Locked | 40 | 0 | 0 |
13 | Locked | 40 | 0 | 0 |
14 | Locked | 40 | 0 | 0 |
15 | Locked | 40 | 0 | 0 |
16 | Locked | 40 | 0 | 0 |
17 | Locked | 40 | 0 | 0 |
18 | Locked | 40 | 0 | 0 |
19 | Locked | 40 | 0 | 0 |
20 | Locked | 40 | 0 | 0 |
21 | Locked | 40 | 0 | 0 |
22 | Locked | 40 | 0 | 0 |
23 | Locked | 41 | 0 | 0 |
24 | Locked | 41 | 0 | 0 |
25 | Locked | 40 | 0 | 0 |
26 | Locked | 40 | 0 | 0 |
27 | Locked | 40 | 0 | 0 |
28 | Locked | 40 | 0 | 0 |
29 | Locked | 40 | 0 | 0 |
30 | Locked | 40 | 0 | 0 |
31 | Locked | 40 | 0 | 0 |
3.1 Downstream channels
159 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
159 | Locked | 41 | 1.1 | 9411119 | 1162 |
best put the upstream too
3.0 Upstream channels
0 | 49600000 | 43.3 | 5120 | QAM 64 | 1 |
1 | 43100000 | 42.8 | 5120 | QAM 64 | 2 |
2 | 36600000 | 42.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 42.3 | 5120 | QAM 64 | 4 |
4 | 23600000 | 41.8 | 5120 | QAM 64 | 5 |
3.0 Upstream channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
3.1 Upstream channels
6 | 10 | 37.2 | 2K | QAM 256 |
3.1 Upstream channels
6 | OFDMA | 200 | 74000000 | 0 | 0 |
on 05-10-2023 17:55
Hey virgin
Why is it when there's a power cut in s5 power comes back but all of virgin media stays down!? No TV phone or internet! Told you clearly a fault at the head end!
How long B4 it's back up? Been over 12 hours now
on 08-10-2023 08:05
Hi RockerSBM 👋
Thanks for posting, and welcome back to the Community Forums.
I'm sorry to hear about the issues you've been experiencing. I've reviewed things on our side and can see that there was a known issue in your area at the time of posting, and an outage shortly after. This may have been completely coincidental with the power cut.
It looks like things are now working again. Please let us know if this isn't the case, and we'll be happy to assist further.
Thanks,