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gordon861
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Message 11 of 22
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Re: Do VirginMedia Know What They Are Doing?

Just for completeness, I have just checked the Yodel website and they do have my delivery set for 15 Nov as mentioned above.

And a couple of emails from Virgin Media on 8 Nov.

The first regarding Volt:

VM Volt Email 08NOV21.jpg

And the second one letting me know changes have been applied and that I won't be required to pay any extra in my next bill:

VM Email 08NOV21.jpg

By the time these emails had arrived O2 had already doubled my data on my phone contract.

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gordon861
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Message 12 of 22
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Re: Do VirginMedia Know What They Are Doing?

So my new Hub3 has arrived, I now have two Hub3s to keep my Hub5 company, but still don't have my speed upgrade.

I had expected further info/responses from the Forum Team considering I posted all the requested info two days ago.

gordon861
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Message 13 of 22
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Re: Do VirginMedia Know What They Are Doing?

Question - How many days of only getting 60% contracted speed do I have to wait for compensation?

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Roger_Gooner
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Message 14 of 22
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Re: Do VirginMedia Know What They Are Doing?

Check the router status configuration, should read something like Max Traffic Rate 402500089 for downstream. If it doesn't the new configuration file probably hasn't been downloaded.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Adduxi
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Message 15 of 22
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Re: Do VirginMedia Know What They Are Doing?


@asim18 wrote:

<snip>

 

But these new "plum" things are designed to pair with just one modem only so they can "improve" your wifi. It's a very bizarre product in my opinion. It makes no sense why anyone would want to use these pods to improve their wifi. I'm not a fan of such items, they will collect the data to "improve" wifi, so it seems to me as if they will start to commercialise WiFi radio Tx power.


The Plume pods are no different to Amazon, Google et all big named mesh systems.  They will all be trying to monetise the data  🙂 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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gordon861
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Message 16 of 22
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Re: Do VirginMedia Know What They Are Doing?


@Roger_Gooner wrote:

Check the router status configuration, should read something like Max Traffic Rate 402500089 for downstream. If it doesn't the new configuration file probably hasn't been downloaded.


I can't get into the Hub, it's in modem mode, and when I try I cannot get any connection.

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Roger_Gooner
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Message 17 of 22
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Re: Do VirginMedia Know What They Are Doing?

Use a wired connection and log in with 192.168.100.1. If that doesn't work try a pin hole reset.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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gordon861
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Message 18 of 22
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Re: Do VirginMedia Know What They Are Doing?


@Roger_Gooner wrote:

Use a wired connection and log in with 192.168.100.1. If that doesn't work try a pin hole reset.


In the process of charging an old laptop (with ethernet port) now so I can plug it in and try.  I am not going down the reset and then setup again route.

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risc19
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Message 19 of 22
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Re: Do VirginMedia Know What They Are Doing?


@gordon861 wrote:

So my new Hub3 has arrived, I now have two Hub3s to keep my Hub5 company, but still don't have my speed upgrade.


LOL What?!

My Broadband Ping - Virgin Lagfest Modem Mode
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gordon861
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Message 20 of 22
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Re: Do VirginMedia Know What They Are Doing?

OK so just called VirginMedia Customer Services, their system did a reboot of the Hub5 and resent the signal to increase the speeds and ...

chrome_j1h1AVnt5d.png

IT'S ALIVE

Still haven't got to the bottom of why they sent me a second Hub3 or why the account pages show the wrong info, but it's all working now.