Virgin Media Community

[gordon861]

Just for completeness, I have just checked the Yodel website and they do have my delivery set for 15 Nov as mentioned above.

And a couple of emails from Virgin Media on 8 Nov.

The first regarding Volt:

And the second one letting me know changes have been applied and that I won't be required to pay any extra in my next bill:

By the time these emails had arrived O2 had already doubled my data on my phone contract.

[gordon861]

So my new Hub3 has arrived, I now have two Hub3s to keep my Hub5 company, but still don't have my speed upgrade.

I had expected further info/responses from the Forum Team considering I posted all the requested info two days ago.

[gordon861]

Question - How many days of only getting 60% contracted speed do I have to wait for compensation?

[Roger_Gooner]

Check the router status configuration, should read something like Max Traffic Rate 402500089 for downstream. If it doesn't the new configuration file probably hasn't been downloaded.

[Adduxi]

---

@asim18 wrote:

---

<snip>

But these new "plum" things are designed to pair with just one modem only so they can "improve" your wifi. It's a very bizarre product in my opinion. It makes no sense why anyone would want to use these pods to improve their wifi. I'm not a fan of such items, they will collect the data to "improve" wifi, so it seems to me as if they will start to commercialise WiFi radio Tx power.

---

The Plume pods are no different to Amazon, Google et all big named mesh systems.  They will all be trying to monetise the data  🙂 

[gordon861]

---

@Roger_Gooner wrote:

Check the router status configuration, should read something like Max Traffic Rate 402500089 for downstream. If it doesn't the new configuration file probably hasn't been downloaded.

---

I can't get into the Hub, it's in modem mode, and when I try I cannot get any connection.

[Roger_Gooner]

Use a wired connection and log in with 192.168.100.1. If that doesn't work try a pin hole reset.

[gordon861]

---

@Roger_Gooner wrote:

Use a wired connection and log in with 192.168.100.1. If that doesn't work try a pin hole reset.

---

In the process of charging an old laptop (with ethernet port) now so I can plug it in and try.  I am not going down the reset and then setup again route.

[risc19]

---

@gordon861 wrote:

So my new Hub3 has arrived, I now have two Hub3s to keep my Hub5 company, but still don't have my speed upgrade.

---

LOL What?!

[gordon861]

OK so just called VirginMedia Customer Services, their system did a reboot of the Hub5 and resent the signal to increase the speeds and ...

IT'S ALIVE

Still haven't got to the bottom of why they sent me a second Hub3 or why the account pages show the wrong info, but it's all working now.