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Digger cut through cable

We are getting our driveway done, and their digger has cut through our internet cable. 

I have tried calling but all the call centres seems to be closed. 

Does anyone have a number I can call to arrange to get this fixed? Myself and my wife are both working from home!

Thank you!

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Re: Digger cut through cable

You will have to try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) – n.b.- the UK call centre is still picking up - and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.

You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.

Or, a VM person should pick this thread up and be able to help but it can take 5-10 days.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.