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knfruitbat
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Message 11 of 15
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Re: Daily disconnections

My network logs have similar critical messages plus error messages and warning messages.

Need reliable internet access for remote oncall working 24/7 fed up with being told it is working fine now.

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lotharmat
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Message 12 of 15
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Re: Daily disconnections


@knfruitbat wrote:

My network logs have similar critical messages plus error messages and warning messages.

Need reliable internet access for remote oncall working 24/7 fed up with being told it is working fine now.


Always best to start your own thread:

If you start one, can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)




------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Jodi_S
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Message 13 of 15
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Re: Daily disconnections

Hi knfruitbat,

 

Thanks for posting on our community forums. Really sorry to hear you're having issues with our internet services, we understand the frustration this causes.

 

Are you able to open your own thread as community member @lotharmat has advised? This way we can view your hub logs and investigate this issue further for you.

 

Kind regards Jodi.

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beardedian
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Message 14 of 15
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Re: Daily disconnections

Day 8 of 8 that I've lost internet connection, always around the same time.

 

What is the point of being asked to post my details on here if no-one bothers to look at it?

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Serena_C
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Message 15 of 15
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Re: Daily disconnections

Hi @beardedian

 

Thank you for your post regarding the daily disconnections you have been experiencing, apologies for the delayed response.

 

Sorry to see you are having issues with your connection dropping out, I am going to PM you now so that I can take a look at your account and we can get this sorted.

 

Thanks,

Serena

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