They are not my colleagues, as my sig says I dont work for VM. What did the VM peron say about your connection when they looked at it?
You haven't said whether ethernet devices also drop - do they?
If they stay connected fine and you only have wifi issues then VM (& all other BB providers) provide a service that is guaranteed TO the Hub and what comes out from it on an ethernet cabled device. They all expressly exclude guaranteeing wifi connections - as it is so influenced by the external environment.
Their solution to it will be to try splitting the 2 wifi bands and turning off channel optimisation (I can advise how to do that). Also to then rent you some wifi pods - which you shouldn't do - you should source your own solution.
If you cancel and there are no network connection issues (that's what I am trying to figure out) there will be an eye-watering early termination charge - and 30-days notice.
If you want to speak to VM only call in Call it in on 150 (VM Phone) or 0345 454 1111 (any other phone) and see what they say when they test the connection. Calling at 08.00 midweek (09.00 Sun) -- is the best time to get through quickly. For cancellations follow options 1,1,4,4.
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.