Hi All,
I need some help please.
Looking at other posts my problems look to be common with a lot of people!
Brief description/history:
April 2020 - constant dropping of connection and Hub 3 rebooting itself. Replacement Hub 3 sent and connected resulting in an improvement for a some weeks.
Around June - an engineer visited and replaced all physical connections outside and inside the house. Resulting in an improvement for some weeks.
Around August - an engineer visited and put my line onto a different connection in the street cabinet and added a 6 dB attenuator to the Hub 3. Everything much improved.
December - problems returned and changed made to Hub 3 settings remotely. All ok until a few days ago.
Now I have an intermittent connection, variable slow speed when it is connected (it should be 200,) and even problems logging into the Hub 3 to get a network report. This is all based on a ethernet wired connection between my laptop and the Hub.
My uneducated guess is that there are problems with the old NTL equipment/connections in the green street cabinet (15m from my house), or somewhere else between my Hub and VMs server. I have given up phoning VM for help as it takes so much effort to convince them I am not talking about dodgy wifi, so thought I would try here.
I did eventually manage to get a network log and up and down stream data from the Hub which is pasted below.
I hope someone can help, so thanks in advance.
Mark
Network Log
Time Priority Description
31/01/2021 03:21:39 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
31/01/2021 03:03:5 critical No Ranging Response received - T3 time-out;
31/01/2021 03:02:43 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;;
31/01/2021 03:02:43 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;
31/01/2021 03:02:43 critical Ranging Request Retries exhausted;;
31/01/2021 02:56:18 critical No Ranging Response received - T3 time-out;
31/01/2021 02:55:54 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;
31/01/2021 02:55:53 critical Ranging Request Retries exhausted;
31/01/2021 02:50:42 critical No Ranging Response received - T3 time-out;
31/01/2021 02:50:22 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
31/01/2021 02:49:29 critical No Ranging Response received - T3 time-out;
31/01/2021 02:49:5 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;
31/01/2021 02:49:5 critical Ranging Request Retries exhausted;
31/01/2021 02:45:29 critical No Ranging Response received - T3 time-out;
31/01/2021 02:45:14 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
31/01/2021 02:45:4 critical No Ranging Response received - T3 time-out;
31/01/2021 02:44:44 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
31/01/2021 02:44:16 critical No Ranging Response received - T3 time-out;
31/01/2021 02:44:14 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
31/01/2021 02:43:53 critical No Ranging Response received - T3 time-out;
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400010 50.8 5120 64 qam 2
2 46200005 51 5120 64 qam 1
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 33 2
2 ATDMA 0 0 32 0
General Configuration
Network access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode Docsis30
Config file cmreg-vmdg505-bbt060-b.cm
Primary Downstream Service Flow
SFID 20616
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 20615
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort