Hi, for the last couple of weeks there has been constant disconnections every single day in the area I live. Speed has also been very poor, sometimes my upload speed is quicker than my download speed. I'm supposed to be on the V350Mb but barely get 40Mb sometimes. How do we go about getting the issue resolved or some form of compensation without having to spend 3 hours on the phone trying to get through?
We are very sorry that your speeds were effected, but as stated there were ongoing works in your area identified which means we would expect connections to be effected while we work to repair the issue.
I have checked and can see the outage is no longer showing on the account, how are things looking now?
Thanks, connection as been OK this week, but speed is still poor compared to what I was getting when I was V200. Wish I stayed on that to be honest. This is from my V350 connection. On my V200 connection is was constantly getting 200Mbps+ downloads. My V350, I'm lucky to get 100Mbps.