Apologies that the recent visit wasn't successful in resolving he issue for you 2tiredofwaiting. I have arranged for another visit from a senior technician and noted the appointment accordingly, to view when this is please visit here or log into your online account.
Please let us know as soon as possible if there are any individuals shielding in the property or if the appointment isn't suitable for you and we can look to reschedule it.
I was asking if they would arrive knowing the history of the problems I've been having since the week commencing April 19th? Each of the last 4 engineers has turned up not really knowing what has been going wrong, and seemingly not with any real knowledge of what the previous engineers had done.
It's hard to understand how the problem will get resolved if there's no continuity nor communication around this.
Or, to put it another way, it's easy to understand why the problem has yet to be resolved with no continuity around this, and I wonder if anyone else with similar issues has ever had them resolved or if they all just leave Virgin for slower more reliable options?