Menu
Reply
mattbetts99
  • 5
  • 0
  • 0
Tuning in
404 Views
Message 1 of 8
Flag for a moderator

Consistent slow internet, consistently dropping connection

I am experiencing download speeds as low as 3Mbps, our household is paying for the 200Mbps package. I am also consistently losing connection to the internet. Please see below router status details, I am on the phone with virgin but that is often pointless. This is getting extremely annoying and effecting my work, I will have to go to a different provider soon which will mean changing phone provider and TV provider as well as broadband.

0 Kudos
Reply
mattbetts99
  • 5
  • 0
  • 0
Tuning in
402 Views
Message 2 of 8
Flag for a moderator

Re: Consistent slow internet, consistently dropping connection

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
202750000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online
 

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1202750000-0.740256 qam9
2210750000-140256 qam10
3218750000-140256 qam11
4226750000-1.539256 qam12
5234750000-1.240256 qam13
6242750000-1.440256 qam14
7250750000-1.240256 qam15
8258750000-1.440256 qam16
9266750000-140256 qam17
10274750000-1.240256 qam18
11282750000-0.940256 qam19
12290750000-0.739256 qam20
13298750000-0.438256 qam21
14306750000-0.538256 qam22
15314750000-0.539256 qam23
16322750000-0.939256 qam24
17402750000-1.240256 qam25
18410750000-1.540256 qam26
19418750000-1.439256 qam27
20426750000-1.539256 qam28
21434750000-1.540256 qam29
22442750000-2.240256 qam30
23450750000-1.740256 qam31
24458750000-2.240256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.945987701607942
2Locked40.949364201116288
3Locked40.35135523808320
4Locked39.35171323730042
5Locked40.95086730782534
6Locked40.34952165957196
7Locked40.947254811302835
8Locked40.345074311704382
9Locked40.942831842102239
10Locked40.342238792199493
11Locked40.943025662027933
12Locked39.843422461939172
13Locked38.642874261927670
14Locked38.943591991724261
15Locked39.345159231184242
16Locked39.34833000630254
17Locked40.34735581144579
18Locked40.34593481379677
19Locked39.34200688694007
20Locked39.84130601641879
21Locked40.34095220277607
22Locked40.3398123887547
23Locked40.3352960832470
24Locked40.3360314322603

 

 

0 Kudos
Reply
mattbetts99
  • 5
  • 0
  • 0
Tuning in
401 Views
Message 3 of 8
Flag for a moderator

Re: Consistent slow internet, consistently dropping connection

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000049.3512064 qam3
25370000049.5512064 qam2
36030000050512064 qam1
43940000048.8512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060-b.cm



Primary Downstream Service Flow

SFID642088
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID642087
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

08/01/2021 15:22:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 15:19:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 15:05:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 15:05:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 15:04:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 15:02:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 15:01:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:53:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:52:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:46:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:44:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:42:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:41:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:41:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:40:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:39:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:37:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:37:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:35:56Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 14:31:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

0 Kudos
Reply
gary_dexter
  • 31.31K
  • 1.94K
  • 4.21K
Alessandro Volta
387 Views
Message 4 of 8
Flag for a moderator

Re: Consistent slow internet, consistently dropping connection

When was the hub last rebooted?

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
mattbetts99
  • 5
  • 0
  • 0
Tuning in
385 Views
Message 5 of 8
Flag for a moderator

Re: Consistent slow internet, consistently dropping connection

The hub was last rebooted this morning, I have rebooted the hub multiple times when experiencing this and to no avail. I have also performed a hard reset of the hub but that was also not successful.

0 Kudos
Reply
gary_dexter
  • 31.31K
  • 1.94K
  • 4.21K
Alessandro Volta
380 Views
Message 6 of 8
Flag for a moderator

Re: Consistent slow internet, consistently dropping connection

OK

Unless there's an area issue you'll need an engineer.

To get that many Post-RS errors on the downstream in such a short space of time is not normal at all.

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
mattbetts99
  • 5
  • 0
  • 0
Tuning in
375 Views
Message 7 of 8
Flag for a moderator

Re: Consistent slow internet, consistently dropping connection

Yeh, thank you, I agree it is way too many post RS errors, and if I am correct the only way to get an engineer to be sent out is to sit on-hold with virgin on the phone for about 3 hours? Is there any other way of requesting an engineer to be sent out?

0 Kudos
Reply
gary_dexter
  • 31.31K
  • 1.94K
  • 4.21K
Alessandro Volta
369 Views
Message 8 of 8
Flag for a moderator

Re: Consistent slow internet, consistently dropping connection

You can phone, use the SMS service, or wait 5-10 days for a response on here from a forum rep.

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply