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Message 11 of 15
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Re: Connection problems due to High Latency and Packet Loss

I think it's a nationwide issue, maybe a few folks could post their BQM stats on this thread to make it more visible and easier to prove?

 

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Message 12 of 15
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Re: Connection problems due to High Latency and Packet Loss

I'm seeing Virgin staff reply to other threads of generic 'connection problems' with no router information or BQM on this forum in minutes - I've now been waiting over a day!

Maybe you're right that there's something going on that Virgin don't want to admit to...

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Message 13 of 15
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Re: Connection problems due to High Latency and Packet Loss

I'll start a new thread for people to post BQMs in, maybe if it's all in one place Virgin might acknowledge it as a network issue and not a local/household one.

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Message 14 of 15
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Re: Connection problems due to High Latency and Packet Loss

I like this, post a link here, as a suggestion, folks should post

A picture of the BQM chart

A start date for when the issue first started

A summary of the area code they are in

They should obfuscate any personally identifiable info (blur or blot out the IP address)

Maybe include some instructions for them on how to set up a BQM on thinkbroadband?

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Message 15 of 15
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Re: Connection problems due to High Latency and Packet Loss

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