Virgin Media Community

[Lee_R]

Hi Rodinbangor, thanks for posting and welcome back to our community.

Sorry to hear that you're having connection issues.  We've checked our systems from here and we need to send out a technician.  I am going to send you a private message to confirm some details.
Regards

Lee_R

[Rodinbangor]

Hi Lee

Sooner the better.

ATOM only seems to be appearing since VM did an overnight SW upgrade on 9/5/22.

But the wifi drops off several times a day every day without fail. It has from day 1. I had a Tech out who replaced the Hub, didnt make any difference. He was supposed to escalate the fault to the "Bench Strength Team" whoever they are, but a month on its as bad as ever if not worse.

If VM cant get this sorted out, I'm going back to TalkTalk...I was with them for 6 years, getting 75Mb on copper, never fell over ONCE in all that time.

[Rodinbangor]

Still waiting for the PM...

3 days now...

The Network Log for yesterday is the worst I've seen to date. Looks like the whole system/hub/network is collapsing...

TalkTalk here I come.....

[Lee_R]

Hi @Rodinbangor thanks for getting back to us.

Sorry that you've not received the private message.  I will re-send it now.

Regards

Lee_R

[Lee_R]

Hi @Rodinbangor thanks for getting back to me privately.

I have booked the first available technician to attend your property.  You can view and amend the appointment here.

Regards

Lee

[Rodinbangor]

Hi Lee

Many thanks for getting this sorted for me. Tech was out yesterday morning, found a kink in the fibre giving rubbish signal levels. So far the wifi hasn't fallen over at all, so fingers crossed that's us up & running now.

Cheers!!

[Martin_N]

We're glad to hear this is sorted Rodinbangor.

^Martin