on 23-10-2021 22:21
I have a hub3 router, and everyday without fail the connection drops at least twice a day.
This has been happening for the past 3/4 weeks and although work was recently planned, and carried out in my area, the problem is still happening. I was hoping the planned work was the solution, but apparently not the case.
I have recently pin reset the router, hoping that might resolve the issue, but to no avail.
The router has not been moved from its "home" for months, and nothing new has been installed near it, so that is unlikely to be the issue.
Once I switch the router off, and back on again, the wi-fi comes back, only for the problem to re-surface again later in the day/the following day
Any ideas what the issue may be?
on 26-10-2021 20:22
@baldyslaphead59 wrote:Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 29 5120 64 qam 5 2 39400002 29 5120 64 qam 4 3 46200021 29 5120 64 qam 3 4 53699925 29 5120 64 qam 2
I'm no expert on the logs, however the Upstream power is way too low at 29.
Double check all your connections are snug and tight, especially the white coaxial.
The tech gurus will advise more when they pick this up.
on 26-10-2021 20:39
Cable connection was checked before even considering flagging this up.
They are tight, both ends.
26-10-2021 20:48 - edited 26-10-2021 20:51
And lo and behold another disconnection at 20:48. Strangely the connection dropped, showed as no internet, and moments later was restored.
Even so, I'm getting a little fed up with this now
on 26-10-2021 21:52
on 27-10-2021 18:30
Any idea when the tech gurus will respond, Corey.
Another outage again just now, and I'm proper hacked off with it at present!
on 29-10-2021 07:39
Another outage again this morning.
Awoke at 07:10 and no internet, Another router reboot required.
Broadband Quality Monitor | thinkbroadband
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 3 | 40 | 256 qam | 25 |
2 | 202750000 | 3.4 | 40 | 256 qam | 9 |
3 | 210750000 | 3.4 | 40 | 256 qam | 10 |
4 | 218750000 | 3.2 | 40 | 256 qam | 11 |
5 | 226750000 | 3.4 | 40 | 256 qam | 12 |
6 | 234750000 | 3.4 | 40 | 256 qam | 13 |
7 | 242750000 | 3 | 39 | 256 qam | 14 |
8 | 250750000 | 2.7 | 40 | 256 qam | 15 |
9 | 258750000 | 2.9 | 40 | 256 qam | 16 |
10 | 266750000 | 2.9 | 38 | 256 qam | 17 |
11 | 274750000 | 3 | 40 | 256 qam | 18 |
12 | 282750000 | 3.2 | 40 | 256 qam | 19 |
13 | 290750000 | 3.2 | 40 | 256 qam | 20 |
14 | 298750000 | 3.2 | 38 | 256 qam | 21 |
15 | 306750000 | 3.4 | 40 | 256 qam | 22 |
16 | 314750000 | 3.4 | 40 | 256 qam | 23 |
17 | 322750000 | 3.2 | 40 | 256 qam | 24 |
18 | 338750000 | 3 | 40 | 256 qam | 26 |
19 | 346750000 | 3 | 38 | 256 qam | 27 |
20 | 354750000 | 3.2 | 40 | 256 qam | 28 |
21 | 362750000 | 3.2 | 40 | 256 qam | 29 |
22 | 370750000 | 3 | 38 | 256 qam | 30 |
23 | 378750000 | 3 | 38 | 256 qam | 31 |
24 | 386750000 | 3.2 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 0 | 0 |
2 | Locked | 40.3 | 6 | 0 |
3 | Locked | 40.3 | 5 | 0 |
4 | Locked | 40.3 | 5 | 0 |
5 | Locked | 40.3 | 4 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 39.3 | 0 | 0 |
8 | Locked | 40.3 | 2 | 0 |
9 | Locked | 40.3 | 2 | 0 |
10 | Locked | 38.9 | 6 | 0 |
11 | Locked | 40.3 | 6 | 0 |
12 | Locked | 40.9 | 6 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 38.9 | 6 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.3 | 0 | 0 |
18 | Locked | 40.3 | 0 | 0 |
19 | Locked | 38.9 | 5 | 0 |
20 | Locked | 40.3 | 6 | 0 |
21 | Locked | 40.3 | 4 | 0 |
22 | Locked | 38.9 | 4 | 0 |
23 | Locked | 38.9 | 5 | 0 |
24 | Locked | 38.9 | 0 | 0 |
on 29-10-2021 07:40
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 29 | 5120 | 64 qam | 5 |
2 | 39400007 | 29 | 5120 | 64 qam | 4 |
3 | 46199944 | 29 | 5120 | 64 qam | 3 |
4 | 53699981 | 29 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 29-10-2021 07:41
Time Priority Description
29/10/2021 02:13:59 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/10/2021 21:41:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/10/2021 18:14:31 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/10/2021 20:14:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/10/2021 18:14:3 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2021 20:14:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2021 12:28:47 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2021 02:14:30 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2021 00:08:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/10/2021 22:12:21 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/10/2021 21:05:9 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/10/2021 18:39:2 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/10/2021 18:38:51 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/10/2021 13:18:40 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/10/2021 13:18:0 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/10/2021 10:45:48 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/10/2021 10:45:0 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/10/2021 19:25:54 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/10/2021 18:54:51 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/10/2021 18:54:43 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 29-10-2021 21:25
Will anyone be responding to my issues, please?
on 30-10-2021 11:05
NOTICE ATOM is restarted as part of Self Healing Mechanism
I think your hub needs to be swapped, just my opinion.