Connection drops, twice a day at least!

[baldyslaphead59]

I have a hub3 router, and everyday without fail the connection drops at least twice a day.

This has been happening for the past 3/4 weeks and although work was recently planned, and carried out in my area, the problem is still happening. I was hoping the planned work was the solution, but apparently not the case.

I have recently pin reset the router, hoping that might resolve the issue, but to no avail.

The router has not been moved from its "home" for months, and nothing new has been installed near it, so that is unlikely to be the issue.

Once I switch the router off, and back on again, the wi-fi comes back, only for the problem to re-surface again later in the day/the following day

Any ideas what the issue may be?

[newapollo]

---

@baldyslaphead59 wrote:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	29	5120	64 qam	5
2	39400002	29	5120	64 qam	4
3	46200021	29	5120	64 qam	3
4	53699925	29	5120	64 qam	2

---

I'm no expert on the logs, however the Upstream power is way too low at 29.

Double check all your connections are snug and tight, especially the white coaxial.

The tech gurus will advise more when they pick this up.

[baldyslaphead59]

Cable connection was checked before even considering flagging this up.

They are tight, both ends.

[baldyslaphead59]

And lo and behold another disconnection at 20:48. Strangely the connection dropped, showed as no internet, and moments later was restored. 

Even so, I'm getting a little fed up with this now

[baldyslaphead59]

Another disconnection, albeit briefly at 21:52

[baldyslaphead59]

Any idea when the tech gurus will respond, Corey.

Another outage again just now, and I'm proper hacked off with it at present!

[baldyslaphead59]

Another outage again this morning.

Awoke at 07:10 and no internet, Another router reboot required.

Broadband Quality Monitor | thinkbroadband

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	3	40	256 qam	25
2	202750000	3.4	40	256 qam	9
3	210750000	3.4	40	256 qam	10
4	218750000	3.2	40	256 qam	11
5	226750000	3.4	40	256 qam	12
6	234750000	3.4	40	256 qam	13
7	242750000	3	39	256 qam	14
8	250750000	2.7	40	256 qam	15
9	258750000	2.9	40	256 qam	16
10	266750000	2.9	38	256 qam	17
11	274750000	3	40	256 qam	18
12	282750000	3.2	40	256 qam	19
13	290750000	3.2	40	256 qam	20
14	298750000	3.2	38	256 qam	21
15	306750000	3.4	40	256 qam	22
16	314750000	3.4	40	256 qam	23
17	322750000	3.2	40	256 qam	24
18	338750000	3	40	256 qam	26
19	346750000	3	38	256 qam	27
20	354750000	3.2	40	256 qam	28
21	362750000	3.2	40	256 qam	29
22	370750000	3	38	256 qam	30
23	378750000	3	38	256 qam	31
24	386750000	3.2	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	0	0
2	Locked	40.3	6	0
3	Locked	40.3	5	0
4	Locked	40.3	5	0
5	Locked	40.3	4	0
6	Locked	40.3	6	0
7	Locked	39.3	0	0
8	Locked	40.3	2	0
9	Locked	40.3	2	0
10	Locked	38.9	6	0
11	Locked	40.3	6	0
12	Locked	40.9	6	0
13	Locked	40.3	5	0
14	Locked	38.9	6	0
15	Locked	40.3	5	0
16	Locked	40.3	5	0
17	Locked	40.3	0	0
18	Locked	40.3	0	0
19	Locked	38.9	5	0
20	Locked	40.3	6	0
21	Locked	40.3	4	0
22	Locked	38.9	4	0
23	Locked	38.9	5	0
24	Locked	38.9	0	0

[baldyslaphead59]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	29	5120	64 qam	5
2	39400007	29	5120	64 qam	4
3	46199944	29	5120	64 qam	3
4	53699981	29	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[baldyslaphead59]

Network Log

Time Priority Description

29/10/2021 02:13:59	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 21:41:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 18:14:31	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 20:14:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 18:14:3	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 20:14:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 12:28:47	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 02:14:30	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 00:08:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 22:12:21	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 21:05:9	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 18:39:2	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 18:38:51	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 13:18:40	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 13:18:0	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 10:45:48	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 10:45:0	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 19:25:54	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 18:54:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 18:54:43	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[baldyslaphead59]

Will anyone be responding to my issues, please?

[risc19]

NOTICE ATOM is restarted as part of Self Healing Mechanism

I think your hub needs to be swapped, just my opinion.