Hello,
I've had my Super Hub 3 (white) for about 5 years now and over the past couple of months the wi-fi signal drops out several times a day, all wi-fi connected devices lose connection for about 2-3 minutes while it reconnects, this sometimes impacts the wired connections but not always. With increased working from home, this is getting extremely annoying and disruptive.
Is this an issue with the router getting old, and on its last legs? How would I go about getting a replacement?
Each time I've called I've been placed on hold and the call times out, I've yet to find any help with my particular issue on these forums as anytime someone has an issue is very individual to that person. Is there actually an email address I can send my queries to? Or do I have to trawl these forums looking for a glint of hope and be on hold for hours upon end?
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 299000000 | 7.6 | 36 | 256 qam | 21 |
2 | 203000000 | 6.5 | 36 | 256 qam | 9 |
3 | 211000000 | 6.5 | 36 | 256 qam | 10 |
4 | 219000000 | 6.5 | 36 | 256 qam | 11 |
5 | 227000000 | 6.6 | 36 | 256 qam | 12 |
6 | 235000000 | 6.6 | 36 | 256 qam | 13 |
7 | 243000000 | 6.5 | 36 | 256 qam | 14 |
8 | 251000000 | 7 | 36 | 256 qam | 15 |
9 | 259000000 | 7 | 37 | 256 qam | 16 |
10 | 267000000 | 7 | 36 | 256 qam | 17 |
11 | 275000000 | 7.3 | 36 | 256 qam | 18 |
12 | 283000000 | 7.4 | 37 | 256 qam | 19 |
13 | 291000000 | 7.4 | 36 | 256 qam | 20 |
14 | 307000000 | 7.5 | 37 | 256 qam | 22 |
15 | 315000000 | 7.5 | 37 | 256 qam | 23 |
16 | 323000000 | 7.8 | 37 | 256 qam | 24 |
17 | 363000000 | 7.8 | 37 | 256 qam | 25 |
18 | 371000000 | 7.5 | 37 | 256 qam | 26 |
19 | 379000000 | 7.6 | 37 | 256 qam | 27 |
20 | 387000000 | 7.8 | 37 | 256 qam | 28 |
21 | 395000000 | 7.8 | 37 | 256 qam | 29 |
22 | 403000000 | 7.6 | 37 | 256 qam | 30 |
23 | 411000000 | 8.1 | 37 | 256 qam | 31 |
24 | 419000000 | 8 | 37 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.6 | 1259 | 3732 |
2 | Locked | 36.6 | 929 | 4341 |
3 | Locked | 36.3 | 1103 | 3821 |
4 | Locked | 36.6 | 738 | 3811 |
5 | Locked | 36.8 | 1168 | 3672 |
6 | Locked | 36.3 | 986 | 3956 |
7 | Locked | 36.6 | 883 | 3740 |
8 | Locked | 36.6 | 958 | 3994 |
9 | Locked | 37.3 | 880 | 3706 |
10 | Locked | 36.6 | 967 | 3825 |
11 | Locked | 36.6 | 862 | 4033 |
12 | Locked | 37.6 | 708 | 3922 |
13 | Locked | 36.6 | 852 | 3789 |
14 | Locked | 37.3 | 866 | 3760 |
15 | Locked | 37.3 | 711 | 3891 |
16 | Locked | 37.3 | 677 | 3890 |
17 | Locked | 37.3 | 952 | 3928 |
18 | Locked | 37.6 | 670 | 3648 |
19 | Locked | 37.3 | 764 | 3754 |
20 | Locked | 37.3 | 783 | 3809 |
21 | Locked | 37.3 | 666 | 3878 |
22 | Locked | 37.3 | 775 | 3583 |
23 | Locked | 37.3 | 622 | 4177 |
24 | Locked | 37.3 | 814 | 3648 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 36.5 | 5120 | 64 qam | 3 |
2 | 60299999 | 37.3 | 5120 | 64 qam | 1 |
3 | 39399964 | 36 | 5120 | 64 qam | 4 |
4 | 53700076 | 37 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 3 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 4 | 0 |
Ian