on 25-05-2022 11:05
Wondering if anyone could help. Engineer came out this morning to install our virgin router and installed everything. It was working fine but now it's just showing an orange light and I can't connect to the internet. I've tried resetting it and turning it on and off but no luck.
on 25-05-2022 14:16
on 27-05-2022 16:28
Welcome, thanks for posting.
I am sorry for any issues with your internet.
I have checked the system, I can see that everything is showing green (Which means all okay) Can you tell me how it is for you now?
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on 27-05-2022 17:19
Hello, and thanks for the response. I'm still not able to connect to the internet. The light is still an orange (ish) colour.
on 29-05-2022 17:45
Hmm that is very strange. The white light on the hub (the one which indicates a stable connection to the internet) may show a yellow or orangey tinge - this is nothing to worry about. Everything all appears to be connected on this end too.
Do you perhaps have a picture of the hub you can post here so we can double check that the lights are showing as they should?
I'd also recommend trying a factory reset on the hub - to do this, you just need to stick a pin into the pinhole at the back of the hub for at least 30 seconds.
Let us know if you're still having trouble.