I have a Virgin Media Hub3, I am currently working from home and through the day (betweeb 2 and 5 times per day) the hub will lose internet connection on both wired and wifi connections. It will be connected but say no internet. The power light will turn green, and both the wifi and internet light will alternate in flashing for around 10 minutes before eventually settling back to connected.
Obviously with me working from home, this is causing a lot of issues - particularly in the middle of video meetings, and also causing my VPN to drop out and reconnect.
I have tried checking connections, rebooting the hub and running the test found on the virgin media help website.
I have just checked http://192.168.0.1, i can't see an option for router status except for "Hub 3 Status Overview". In this, the only thing that jumps out is that telephone service is disabled, which is strange as the telephone is working.
I have run a diagnostic which says there are problems with telephone and Wifi and says this:
If you still think something is wrong, please check the following
1Gateway IPv4 address is valid.
2Your broadband connection is working.
3The temperature of your Hub 3.0 is normal.
4The status of telephone line 1 is not ready.
5The status of telephone line 2 is not ready.
6The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0.