Hi there @Col50, welcome back to our forum and thanks for your post.
I'm sorry to see that you are still having issues with the connection to your hub 4. I have checked our system and cannot see a reason as to why this will be an issue.
I am going to send you a PM to confirm your details so this can be checked further.
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
I am not going through this id crap again re the WiFi
Today I started up my Windows 10 PC, after booting I click on the browser and each tab came up server not responding, Internet Not Cooected.
Had to reboot and the system then found the Internet was working.
what is the point of a 1gig broadband if accessing it is this flaky, as it is not the first time this has happened.
Five years with BT and the same Internet cabling as I am using with the VM system never failed to connect.
I have a cable test kit and there is zero faults with the cabling.
Thank you for reaching back out to us here on the Community.
I am very sorry to hear yo PC experienced an issue when initially attempting to connect to the internet.
How has the service been since your last post to us? Have you seen any improvements?
It fails to connect every time, the local Ethernet is fine it just does not connect up to the Internet.
I have to unplug the network cable from our fixed wall Socket A and plug it into the adjacent Socket B, and it connects.
The next time I start my PC it again fails to connect so I have to unplug the network cable from B and plug it back into A and it connects up.
My Connect app had all the same issues as everyone else’s, and I did everything that’s been suggested on here and still nothing. Then I enabled the guest WiFi and it now works perfectly.
I don’t know if this is a fix for everyone but it’s worth a try.