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Cisco AnyConnect VPN drop out issues

Settling in

My work computer has Cisco AnyConnect Secure Mobility Client VPN installed on it. When I use the computer at home the connection drops after about 15 minutes. I have to disconnect the VPN then reconnect the VPN to access the internet and then after 15 minutes it drops again.

My employer's IT helpdesk have told me that other colleagues who use Virgin Media have a similar problem. I was told that the modem settings Virgin Media throttles certain VPNs. Is that right and if so is there a way to stop the connection dropping out.


Alessandro Volta
Check with the hub in modem mode if its any better then look at getting your own router with 1Gb ports.

Forum Team (Retired)
Forum Team (Retired)

Hi @hecbarac2010,

Welcome to our Community Forums! Thank you for your post and I'm very sorry to hear that you've had some issues with your VPN connecting to our network. 

Can you please confirm if you're having issues with the VPN itself, or issues with your at home connection? Customers are able to use a VPN with our broadband service.

Are you able to ask your work IT department what protocols exactly are they having problems with? Any technical logs would be appreciated, so we can investigate this issue further if they're having some issues with their systems.

Thank you.

Forum Team

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Hi, did you get this fixed in the end? I have the same issue when i'm connected to the Hub 3 either via wifi or cable but it's absolutely fine when i'm connected to the work VPN using my mobile phone as a hotspot. It is beyond annoying now!!!

Hi @aeron,

Thank you for your post 😊

I am sorry to hear you are having similar issues, have you tried the steps as outlined by @Paulina_Z also?

Let us know and we will be able to further assist.


Hi Zoie,

Thank you for your reply. I have been in touch with my IT department and they see no issues from their side. I would agree with them as it’s perfectly fine when connected via my mobile phone as a hotspot rather than Virgin.

Can you advise on something else to try?


HI aeron, thanks for the message and thanks for messaging us via the forums. 

I am sorry to hear that you are having issues with the service. Did your IT team provide any logs? 

Can you run a BQM and send us this so that we can see where it is dropping?

Do you find it acts the same in both router and modem mode? 

Kind regards, Chris.