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Message 11 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)


@MinatureRB wrote:

@carl_pearce wrote:

Only one upstream and one downstream channel, is that correct?

You should have 24 downstream and four upstream channels.


Yeah there is only one on the pages

upst.png


Well that explains why you have an issue!

An engineer visit is required to resolve.

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Message 12 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)


@MinatureRB wrote:

do i have to put router ip on the live link or device ip?


It should populate with your Public IP address automatically.

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Message 13 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)

 

@carl_pearce wrote:

@MinatureRB wrote:

do i have to put router ip on the live link or device ip?


It should populate with your Public IP address automatically.


 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/58d2ddec7fa81e26d40216a97b85bae7df5d204b

 

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Message 14 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)


@MinatureRB wrote:
 

@carl_pearce wrote:

@MinatureRB wrote:

do i have to put router ip on the live link or device ip?


It should populate with your Public IP address automatically.


 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/58d2ddec7fa81e26d40216a97b85bae7df5d204b

 


The BQM only starts when you create it so will take an hour or so to show anything.

Regardless you do have an issue since the majority of your channels are missing!

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Message 15 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)

I have a wifi analyser graph i dont know if that will be helpful? came installed on my laptop

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Message 16 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)


@MinatureRB wrote:

I have a wifi analyser graph i dont know if that will be helpful? came installed on my laptop


No, there is a fault with your line or HUB that needs resolving by VM.

I can see already that your BQM is starting to look terrible!

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Message 17 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)

Ok, i will just leave this thing running for an hour or so.

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Message 18 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)

a good few hours i mean (:

 

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Message 19 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)


@MinatureRB wrote:

a good few hours i mean (:

 


It looks terrible already.

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Message 20 of 24
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Re: Cant get a speed over 35mbs (we pay for m100 fiber)

I would like to book an engineer visit then.

can i get one booked on here becuase I dont want to ring up they probably wont listen.

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