Often due to "childsafe" being activated in your account.
Log into your online account and click the "My Apps" tab - and go to childsafe/websafe and make sure they are off.
If they are then its something else. Can you connect via a computer/laptop connected to the Hub on an ethernet cable
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.