We recently had our Hub 5 installed by Virgin. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media Connect app which would allow us to order them.
We have several black spots in the house, but the only problem with trying to order them or show Virgin that you have black spots is that you have to be connected to the Wi-Fi whilst scanning the signal from the rooms. If you can not connect to the Wi-Fi in those rooms, you can’t show black spots. I have several rooms getting speeds under 30mb speed despite a gigabit connection to the house.
I can’t order Pods via the app and the engineers are telling me they can not process this. We called Virgin to order one and the person on the phone said they had placed the order, but after chasing it a few days later - the order was never placed.
What should I do to get the Pods ordered? I’m going to need at least 3 of them as we had previously with BT, but even getting the first one wasn’t this complicated…
