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Billy70
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On our wavelength
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Can't get Ring chime to link to Hub 3

on ‎07-10-2021 14:45

Hello all,

I have an internal Ring chime and it won't link to my Hub 3.

Contacted Ring - did all the things they have suggested : Encryption is set to WPA/WPA 2 , SSID ok, Firewall is ok rang Virgin who said their suggested DHCP/static IP instructions will not resolve the issue.

Chime finds the WiFi but cannot connect to it.

Any ideas how I can link it up, please?

Many thanks.

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legacy1
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Alessandro Volta
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Re: Can't get Ring chime to link to Hub 3

on ‎07-10-2021 21:24

disable the 5G wifi in the hub
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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Billy70
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On our wavelength
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Re: Can't get Ring chime to link to Hub 3

on ‎18-10-2021 17:00

Thank you, I had done that but it still didn't work.

I left it for several weeks, and now it has linked up. 

Most bizarre!

 

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