on 05-07-2021 16:38
I have an Android (pixel 4) and cannot connect to any public or private hotspots with the Virgin Connect app. I know I'm right on top of a hotspot. Can see the WiFi network "Virgin Media" when I go to WiFi settings. With strong signal. But the app does not connect even though I am signed in and it says it will automatically connect when I am in range.
In the app under Home - Settings - About it says "Virgin Media WiFi Profile - Yes".
If I manually try to connect the WiFi to the "Virgin Media" network I can see it asks for all sorts of stuff I don't know. Eg Domain.
Can anyone help?
Answered! Go to Answer
on 15-04-2022 11:40
This is not working, at least for me.
Let's hope this issue is to be fixed sooner than later.
on 17-04-2022 11:47
Welcome back to the community @french01.
How are things looking at the moment with your connection?
Regards,
Steven_L
on 27-04-2022 02:06
To help anyone that's still struggling. These manual settings work for me in Android.
EAP - TTLS
Phase 2 Auth - MSCHAPV2
CA Cert - Trust on first use
Identity -. vmedwifi/*your Virgin account email*
Anon identity - Blank
Password - Virgin account password
on 29-04-2022 11:38
Thanks for those details JohnFourty
Gareth_L
on 29-04-2022 11:57
on 29-04-2022 12:00
on 29-04-2022 12:01
Hi Simon try the "request status" option that shouldn't require a domain.
on 31-05-2022 21:26
hello
dear team
i m just new on this, i contactcted a moderator, but that isnt wanted to answer me, i thinked much easy, but if you wanted to post here can you answer me here on pm on something please i cant connect to hotspot, i have samsung a51 5 g
thank you
Sandor
on 31-05-2022 21:28
on 04-06-2022 09:15
Good Morning @SandorM77, thanks for your post and welcome to our Community Forums.
Can you please confirm if you've been able to read the advice given to us by @JohnFourty to fix this issue for you?
Kindest regards,
David_Bn