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french01
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Message 31 of 40
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Re: Can't connect to hotspot

This is not working, at least for me.

Let's hope this issue is to be fixed sooner than later. 

Screenshot_20220415-113512_Settings.jpg

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Steven_L
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Message 32 of 40
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Re: Can't connect to hotspot

Welcome back to the community @french01

How are things looking at the moment with your connection?

Regards,

Steven_L

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JohnFourty
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Message 33 of 40
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Re: Can't connect to hotspot

To help anyone that's still struggling. These manual settings work for me in Android.

EAP - TTLS

Phase 2 Auth - MSCHAPV2

CA Cert - Trust on first use

Identity -. vmedwifi/*your Virgin account email*

 Anon identity - Blank

 Password - Virgin account password

 

 

 

 

 

 

 

 

 

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Gareth_L
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Message 34 of 40
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Re: Can't connect to hotspot

Thanks for those details JohnFourty 

Gareth_L

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simonhunter87
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Message 35 of 40
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Re: Can't connect to hotspot

Hmm that isn't a certificate option for me on Samsung galaxy s22 ultra. I need to select from these 2 dropdowns and list a domain. 

 

Do not validate fails. 

Screenshot_20220429-115518_Settings.jpg

 

Screenshot_20220429-115527_Settings.jpg

Screenshot_20220429-115533_Settings.jpg

  

 

 

 

My Broadband Ping - Virgin Media
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simonhunter87
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Message 36 of 40
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Re: Can't connect to hotspot

Wait no! Selecting do no validate worked and then I didn't need the other option!  

 

Thanks!!!

 

Why on earth Virgin Media couldn't provide this info makes no sense though....

 

Terrible customer service

My Broadband Ping - Virgin Media
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JohnFourty
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Message 37 of 40
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Re: Can't connect to hotspot

Hi Simon try the "request status" option that shouldn't require a domain.

 

 

 

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SandorM77
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Message 38 of 40
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Re: Can't connect to hotspot

hello

 dear team 

i m just new on this, i contactcted a moderator, but that isnt wanted to answer me, i thinked much easy, but if you wanted to post here can you answer me here on pm on something please i cant connect to hotspot, i have samsung a51 5 g 

thank you

 

Sandor

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simonhunter87
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Message 39 of 40
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Re: Can't connect to hotspot

Follow johnfourtys instructions above. It would be great if a mod could pin this post

 

 

 

 

 

 

My Broadband Ping - Virgin Media
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David_Bn
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Message 40 of 40
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Re: Can't connect to hotspot

Good Morning @SandorM77, thanks for your post and welcome to our Community Forums.

Can you please confirm if you've been able to read the advice given to us by @JohnFourty to fix this issue for you?

Kindest regards,

David_Bn

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