We’re sorry you’re experiencing problems using the app to connect to hotspots. Our team knows there is an issue with Android 11 and 12 connecting to these and we’re working to resolve it in a future release expected later this year.
Some users have been able to connect by using this workaround:
Switch on your WiFi when you're in range of a VM WiFi hotspot - you'll see Virgin Media appear on your list of available WiFi, this is in Settings > Connections > WiFi • Tap on Virgin Media from the list > Change the EAP method to AKA and tap Connect.
This isn't something we've been able to replicate but may be something that could help you in the meantime. If it doesn't work for you then it would be a case of waiting until the update is available.
We have also stopped asking people to email in their examples a while ago now, as this is being investigated.
Apologies once again for any inconvenience.