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Mieko74
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Message 11 of 37
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Re: Can't connect to hotspot

Is it just android 11 there are issues with as I'm unable to also connect to any hotspots

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Robert_P
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Message 12 of 37
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Re: Can't connect to hotspot

Hello Mieko74

 

Sorry to hear you're also having issues connecting to hot spots. Are you using the Connect App to try to connect to these hot spots? Do you get any error messages when trying to connect?

 

Rob

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Mieko74
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Message 13 of 37
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Re: Can't connect to hotspot

Yes and yes

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utis
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Message 14 of 37
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Re: Can't connect to hotspot

Same here with Pixel 3 latest updates.

Guys why this is taking so long to fix on Android 11?

Why WiFi app cannot just check version and give a message that there is a known bug therefore WiFi will not for that phone or model or versions..

Now I see many people spend hours trying to figure out whats wrong but it just appears huge glitches are not fixed for a long time and customers kept in the dark..

Please some professionalism guys!

Many thanks

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Laurie_C
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Message 15 of 37
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Re: Can't connect to hotspot

Hi utis,

 

Thank you for getting in touch, I can completely understand your frustration, and I am sorry for the impact that this issue is having on your service with us.

 

This problem is being looked at by the correct team, and I can assure you that they will be working to resolve this issue as quickly as possible. I do appreciate your patience with this matter.

 

Kind regards,

Laurie

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utis
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Message 16 of 37
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Re: Can't connect to hotspot

Thank you Laurie for the prompt reply.
Good pratice is to give some estimated time of planned fix?
Otherwise this is just another one being in the dark.

Many thanks!

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Mieko74
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Message 17 of 37
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Re: Can't connect to hotspot

Still waiting for an answer if its only android 11 ( hint I'm not on Android 11) and are you aware other users can't access hotspots?

Mieko74
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Message 18 of 37
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Re: Can't connect to hotspot

Also why is this flagged as solved when it clearly isn't 🙄

Laurie_C
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Message 19 of 37
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Re: Can't connect to hotspot

Hi utis,

 

Apologies! i've chased this up with the relevant team, and they have said that they are working on a firmware update to resolve this issue. They have given a rough estimated resolution time for the end of August. I'm sorry that I can't give you any more specific information at this time, I will update you once I have any more news.

 

Kind regards,

Laurie

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mikeohmike
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Message 20 of 37
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Re: Can't connect to hotspot

You can connect on your phone using "manual method":

Select EAP TTLS

Username: vmedwifi/your@email

Password: yourpassword

CA Certificate - dont validate

Advanced / Phase2 Authentication: MSCHAPv2

 

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