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Can’t connect ring doorbell 3

Can anyone help ? 
we have the super hub 2 

have tried separating the 2 & 5 as previously seen and it’s on 2 is on channel 1 

the chime has connected but not the doorbell

 

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Alessandro Volta
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Re: Can’t connect ring doorbell 3

You need a better wifi router with 1Gb ports and the hub in modem mode.

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Very Insightful Person
Very Insightful Person
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Re: Can’t connect ring doorbell 3

Perhaps the wifi signal at the doorbell is weaker or is being interfered with, whereas at the chime - it's better?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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