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Can i get new router

My wifi connection is very poor I have a hub 2 . We have been constantly rebooting it for months but it just drops off constantly. 

I have tried every which way to contact virgin media but must be the worst customer service I've ever encountered. 

All I want to know is can I get a new hub , how and also can I get it moved . 

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Re: Can i get new router

same problem with SH3 and can't to reach them...

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Alessandro Volta
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Re: Can i get new router

Worst customer service?

The majority of their call centres are closed due to lockdown in various countries. 


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Re: Can i get new router

I don't expect them to answer in 5 mins I spent 8 hours on live chat waiting for someone to engage . All I wanted was someway of sending a message or e mail. I am more than happy to wait for a reply.  

Also if you want to add that surely a tech firm can arrange for enquiries to be answered from home rather than a call centre 

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Alessandro Volta
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Re: Can i get new router

They are - they have field techs answering support requests on the forum.

So the next best thing to do is wait for one of them to see this post and pick it up - likely tomorrow now, given the time currently. 


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Re: Can i get new router

Thanks will do

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