Cable Repull Being Rescheduled

[Samimwafa]

Hi,

I have lost broadband connection to my house on 19th of January when an engineer visitedto resolvean issue with connectiondrops.

I was told a cable repull needs to be done and he scheduled an appointment for that afternoon but so far it is being rescheduled and am getting notified by text messgae only. 

When calling Virgin no one is giving a clear answer and say it would happen on the date on text message and it goes in circles.

Its getting ridiculous and specially when working from home and rely on 4g mobile data that I have to pay extra now.

Can anyone please shed some light of what is going on or when I would get my broadband back.

[Tom_W1]

Hi @Samimwafa, thanks for your post although I'm really sorry that you're still waiting for your repull.

I can see that you called us and spoke to the team since you've posted in here, did you get the answers required in your phone call?

Many thanks