You need to call it in on the usual number - try at 08.00.
There is a £99 cost for a non-fault call out charge - time to play the "weather" or "Act of God", card methinks
🙂
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.