Menu
Reply
Alex95
  • 4
  • 0
  • 0
Tuning in
174 Views
Message 1 of 7
Flag for a moderator

Broken router

Lost internet connection, green WiFi light on and power light flashing green. Noticed that the white wire (forward path attenuator) on the back of the router was loose. Upon trying to fix it, it's came off completely. Is this an Engineer job? I've tried to sign in to book one using my Account number and details but it's not recognising my account. 🥴

0 Kudos
Reply
JitteryPinger
  • 1.86K
  • 207
  • 385
Super solver
171 Views
Message 2 of 7
Flag for a moderator

Re: Broken router

Could you share a picture of whats come off please.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
Alex95
  • 4
  • 0
  • 0
Tuning in
157 Views
Message 3 of 7
Flag for a moderator

Re: Broken router

Screenshot_2021-01-30-15-16-13-338.jpg

 Sure. This is what it looks like, thanks for the reply. 😬

0 Kudos
Reply
JitteryPinger
  • 1.86K
  • 207
  • 385
Super solver
145 Views
Message 4 of 7
Flag for a moderator

Re: Broken router

Just got to wait for image to be approved by moderator and then I'll be able to see whats happened.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
0 Kudos
Reply
Anonymous
Not applicable
136 Views
Message 5 of 7
Flag for a moderator

Re: Broken router

opps you need a new router. no fixing that
JitteryPinger
  • 1.86K
  • 207
  • 385
Super solver
131 Views
Message 6 of 7
Flag for a moderator

Re: Broken router

Aaaaw, I remember when that happened to my good old webstar modem...

fe88a41a5cf2cc88ee98ad10u

Broadband was never the same after that legend went bye bye.

I'm sure virgin time will be by ASAP to help.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
Alex95
  • 4
  • 0
  • 0
Tuning in
120 Views
Message 7 of 7
Flag for a moderator

Re: Broken router

Ahh, oh well. Thanks for the replies 🙏

0 Kudos
Reply