Menu
Reply
iMarksy
  • 5
  • 0
  • 0
Tuning in
230 Views
Message 1 of 4
Flag for a moderator

Broadband dropping every night since area repair

4 days in a row my broadband has dropped around 9/10pm every night. Doesn't come back on by itself and even a simple reboot doesn't fix it. Takes multiple reboots, even resets. First night there was a local area issue which an engineer "fixed" but since then it's been every night. Any help out there ? Appreciated

0 Kudos
Reply
jbrennand
  • 26.46K
  • 2.7K
  • 4.9K
Very Insightful Person
Very Insightful Person
207 Views
Message 2 of 4
Flag for a moderator

Re: Broadband dropping every night since area repair

Check if it has been fixed on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
iMarksy
  • 5
  • 0
  • 0
Tuning in
187 Views
Message 3 of 4
Flag for a moderator

Re: Broadband dropping every night since area repair

Thanks will give that a go tomorrow afternoon 

0 Kudos
Reply
Lee_R
  • 3.91K
  • 188
  • 393
Forum Team
Forum Team
113 Views
Message 4 of 4
Flag for a moderator

Re: Broadband dropping every night since area repair

Hi @iMarksy thanks for posting and welcome back to our community.

I have located your account from here and had a remote look at your service levels.  I want to help resolve your issue.  I am going to send you a private message.

Regards

 

Lee_R

0 Kudos
Reply