Broadband and WiFi issue with gig1 speed. Extremely poor service
Recently upgraded to Hub 4 and gig1. Continuing issues with WiFi. Was told engineers working locally and will be sorted by 11/11, then 12/11, then 16/11.
Daughter took online school lessons this evening. No WiFi at all. Could not have the once a week lesson that lasts 1 hour. Teacher has charged full money for it. Unhappy about it and expect an answer from virgin.
I do not understand what’s the point in taking the highest broadband speed when virgin cannot even offer basic speed.
I would rather have Sky broadband which guarantees you the minimum speed.
can some from virgin contact me reg above issue pl as I need sorting ASAP as all of us are working from home. I am also an essential key either in nhS and do regular clinics ( video consultation) from home .
it’s LS17 area in Leeds
my virgin a/c no is [REMOVED]
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Re: Broadband and WiFi issue with gig1 speed. Extremely poor service
Virgin guarantee minimum speed to be delivered to the hub.
What is a wired connection like?
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