Broadband, TV And Home Phone Issues

[Unknown67]

As you can see with my BQM, broadband has got major problems. TV is very pixelated on lots of different channels. The land line has been off since Sunday. Done all the usual reboot stuff and it's still the same.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	339000000	5.2	39	QAM 256	26
2	139000000	5.2	39	QAM 256	1
3	147000000	5.3	39	QAM 256	2
4	155000000	5.3	39	QAM 256	3
5	163000000	5.2	39	QAM 256	4
6	171000000	4.9	39	QAM 256	5
7	179000000	4.7	39	QAM 256	6
8	187000000	4.7	39	QAM 256	7
9	195000000	5	39	QAM 256	8
10	203000000	5	39	QAM 256	9
11	211000000	5.1	39	QAM 256	10
12	219000000	4.8	39	QAM 256	11
13	227000000	4.8	39	QAM 256	12
14	235000000	4.7	39	QAM 256	13
15	243000000	4.6	39	QAM 256	14
16	251000000	4.5	39	QAM 256	15
17	259000000	4.4	39	QAM 256	16
18	267000000	4.5	40	QAM 256	17
19	275000000	4.7	40	QAM 256	18
20	283000000	4.7	40	QAM 256	19
21	291000000	4.6	40	QAM 256	20
22	299000000	4	40	QAM 256	21
23	307000000	4.4	40	QAM 256	22
24	315000000	5.1	40	QAM 256	23
25	323000000	5.3	40	QAM 256	24
26	331000000	5.2	40	QAM 256	25
27	347000000	5.2	40	QAM 256	27
28	355000000	5.2	40	QAM 256	28
29	363000000	5.3	40	QAM 256	29
30	371000000	5.2	40	QAM 256	30
31	379000000	5.3	40	QAM 256	31

[Unknown67]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	44	5120	QAM 64	1
1	43100000	43.5	5120	QAM 64	2
2	36600000	43	5120	QAM 64	3
3	30100000	43	5120	QAM 64	4
4	23600000	42.8	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Unknown67]

Network Log

Time Priority Description

20-06-2023 01:48:30	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-06-2023 01:48:30	warning	Dynamic Range Window violation
18-06-2023 17:30:32	notice	CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 304354; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 17:30:27	warning	Unicast DSID PSN startup error
18-06-2023 17:30:19	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 17:30:19	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 17:30:16	notice	REGISTRATION COMPLETE - Waiting for Operational status
18-06-2023 17:30:10	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 17:30:10	warning	Dynamic Range Window violation
18-06-2023 17:30:10	warning	Dynamic Range Window violation
18-06-2023 17:30:10	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 17:30:10	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 17:30:10	warning	Dynamic Range Window violation
18-06-2023 17:30:10	warning	Dynamic Range Window violation
18-06-2023 17:30:10	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 17:30:10	warning	Dynamic Range Window violation
18-06-2023 17:30:10	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 17:30:10	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 17:30:05	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM

[Unknown67]

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

1

Enabled

3.1

wrkldJKDHSUBsgvca69834ncx

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

25756

1200000450 bps

42600bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

25753

110000274 bps

42600bytes

0 bps

42600bytes

Best Effort