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Broadband Really slow on Laptop but Really Fast on ipad??

I noticed my Laptop being really slow and checked it against a speed test - Only 10mbps! I rebooted the Laptop - checked Taskmanager for any background programs (all my Anti Virus, anti spyware & Malware all up to date and no changes recently). All clear... and tested the speed again... no change. I called Virgin who via automated message said there was an issue with my equipment and it would reset it and call back after 10mins if there's still an issue... which I did!

Virgin did a hard reset of the router but still only around 10mbps on the Laptop and that's using a LAN cable as well! The got me to try my ipad and I was gobsmacked when it said 165mbps! My android phone was also around 150mbps...

Does anyone have any clues why my Laptop would be so slow on the internet?? 

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Re: Broadband Really slow on Laptop but Really Fast on ipad??

Hello

Update drivers for LAN card, try another cable.

What operating system.

Mike

 

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: Broadband Really slow on Laptop but Really Fast on ipad??

Hi & thanks for the advice.

Their was an update so I've now installed it and then restarted. However still no difference ...15mbps on my Laptop and 102mbps on my phone. I get the same speed whether I use a Lan cable (and switch off wifi) on the Laptop or wifi. Also tried 2 different cables. I'm using Win 10 Home and all updates are done. I also tried switching off all anti Virus etc for a short while as while, but again no difference.

Confused.com

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Re: Broadband Really slow on Laptop but Really Fast on ipad??

try it with the laptop in safe mode with networking 

 

____________________

Tony
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Re: Broadband Really slow on Laptop but Really Fast on ipad??

Hello

You can try the following but not that at your own risk :- https://www.speedguide.net/downloads.php I have seen this before and normally this will fix the problem, when you are connecting wired have you tried another cable.

Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: Broadband Really slow on Laptop but Really Fast on ipad??

One step forward another two back!

 

In safe mode and can't get back as it doesn't recognise my PW. also tried my MS password which it doesn't recognise either. Ahhhh😭

Trying a few other things...maybe try switch off and remove battery to clear it..or  restore etc etc.

Life is never easy! 🤔☹️

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