Update - I called Virgin's "tech support" who were fixated on the idea that my router is the cause of the issue despite the fact I've been using it without issue for the better part of a year. I did the pin-hole reset on the hub and connected my PC directly to the hub. Nothing else connected. Same issue, intermittent connection. They then tried to get me to change WiFi channel width despite the fact that I am connected via ethernet...
I asked if it's possible to get an engineer round, to which they told me I must open a complaint and wait for them to get back to me at their behest.
I feel as though I'm drawing blood from a stone here.
Does anybody have any tips on how to get to the real technical support, not the scripted call centre one?
I'm considering just moving over to BT at this point for reliability's sake.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for getting back to me ieuhrgidfbgkfda. I can see from here this will require the attention of an engineer so have booked one for you. If you need to reschedule you can do via your online account (virg.in/myVM).
Please let us know how that goes, or if we can help with anything else.