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dawny51
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Broad band connection

The new hub 3 issues with a connection upstairs have ordered a booster but none in stock ,virgin done a test for 7 days must know there a issue upped spins to 600 know but still having issues try phoning them but waiting for over 1hr to speak to someone this is very poor ,never had issues with old router.

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jbrennand
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Re: Broad band connection

Are you having any issues with devices connected on ethernet cables? That is - is your issue likely to be wifi only or a network connection one - a test on ethernet cables will point to which one that might be.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Lee_R
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Re: Broad band connection

Hi @dawny51, thanks for posting and welcome  to our community.

I am sorry to hear you're having issues with WiFi since you changed your hub. I have been able to locate your account and from what I can see, it does appear to be WiFi issues only?  Would you like us to take a look into things for you?

Regards

 

Lee_R

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dawny51
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Re: Broad band connection

Yes please 

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Lee_R
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Re: Broad band connection

Happy to Dawny51. I am just going to pop you a quick direct message.

Regards


Lee

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jbrennand
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Re: Broad band connection

Dawny51 - post back what the recommended option is and whether it fixes the wifi issue. Thanks

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Lee_R
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Re: Broad band connection

Hi dawny51

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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jbrennand
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Re: Broad band connection

What was the response - just for future reference 🙂

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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