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Boosters

MrsMcSayers
Joining in

on ‎28-01-2023 08:43

The engineer ordered us a booster over 3 months ago and it still isn’t here, help! We have the top package and can’t get wifi in 4 rooms

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Adduxi
Very Insightful Person
Very Insightful Person

‎28-01-2023 13:30 - edited ‎28-01-2023 13:31

VM no longer do booster plugs.  You need to use the VM Connect app to scan the wifi blackspots.  Once identified by the app, it will allow you to order one WiFi Pod.  You can have an additional two Pods if required.

If you wait here a day or two a VM Mod will pick this up to discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_W1
Forum Team
Forum Team

on ‎30-01-2023 13:35

Hi @MrsMcSayers, thanks for your post although I'm sorry to hear of your concerns regarding the WiFi Pods.

As mentioned by @Adduxi, you can request WiFi Pods via the Virgin Connect app if any blackspots are identified which can help with these.

Please use the Connect App here and let us know if you have any further queries.

Many thanks

Tom_W
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