Virgin Media Community

[Firminski]

My wired booster just sparked and caught fire. I quickly turned it off and thought it was my plug socket but that’s working fine. The actual booster started to spark up and then fire. Lucky I was at home otherwise I’m not sure what might have happened. It’s a wired booster PG-9073lG-VM has that happened to anyone else? 

[goslow]

Might have been a few similar mentions in the past about VM boosters/extenders and the risk of a fire or a few sparks (with just a search on the word 'fire' in this one forum)

https://community.virginmedia.com/t5/Networking-and-WiFi/My-wifi-booster-caught-fire/m-p/4800317

https://community.virginmedia.com/t5/Networking-and-WiFi/Virgin-media-booster-caught-fire/m-p/485500...

https://community.virginmedia.com/t5/Networking-and-WiFi/Broken-WiFi-extender/m-p/4692414

[Zak_M]

Good morning @Firminski, 

Welcome to the forums and thank you for taking the time to post. 

I am going to pop you over a PM so that we can get some account information. 

Kind regards,

Zak_M

[Firminski]

Thank you 

[Kath_F]

Hi Firminski, 

Thanks for taking the time to chat with the team via private message. I'm glad they've been able to get things sorted for you. 

Please let us know if you have any further issues. 

Take care, 

[mrfreebs]

I've just had a similar problem with my booster I turned it on and it started sparking and smoking. Nothing wrong with the socket as thats still working. Luckily I was in to turn it off before anything serious happened but seeing there seems to be quite a few people in the forum experience the same problem and with the seriousness of a potential house fire shouldn't Virgin be thinking of a product recall?

 

[Paulina_Z]

Hi @mrfreebs,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that your booster started sparking and smoking! 

We understand that this is very serious and I'm glad that you have been able to unplug it safely and that no one was hurt.

I will send you a Private Message to discuss this issue further. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[Melcl85]

Exactly the same thing happened to me, loud bang, flash of light and smoking. Had to run to switch the power of. Was particular scary as my baby was asleep q few feet away.

I called customer service and they could not have cared less

[Cardiffman281]

This is becoming a nasty habit VM.

Melcl85 do please alert Trading Standards to this event too on 

0808 223 1144. 

[-tony-]

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@Melcl85 wrote:

Exactly the same thing happened to me, loud bang, flash of light and smoking. Had to run to switch the power of. Was particular scary as my baby was asleep q few feet away.

I called customer service and they could not have cared less

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have just flagged this to staff here with the following comment

i think someone should pick this up urgently - i assume it was offshore - whoever should be found and sacked but we know thats not going to happen